Rush stops rendering randomly

Community Beginner ,
Feb 12, 2021 Feb 12, 2021

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Premiere Rush version 1.5.50

 

Process:

1. Launch Premiere Rush

2. Do some cut and paste, rotate, blah blah.

3. Finished editing, move to 'Share'

4. Select 'Youtube' only, and choose 'Export'

5. Rush starts to render the video... for a while. It says about 8~14min remaining...

6. and it suddenly stops, at any point.

스크린샷 2021-02-13 01.33.10.png

7. I can cancel the rendering and restart, then it does not start rendering this time.

스크린샷 2021-02-13 01.34.09.png

8. I cannot even shut down Rush after this point. I can only force-shutdown via task manager, by killing the process on 'details' tab.

화면 캡처 2021-02-13 013635.png

(it doesn't even kill the process sometimes, saying "Access Denied" instead.)

TOPICS
Desktop version, Export, Freeze or hang

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi Zerial!

Sorry to hear that. We can get this checked.

  • What type of footage are you editing (codec/ format, frame rate, frame size)?
  • Which device are you using?
  • Can you try signing out and back into your Creative Cloud account? Go to Help > Sign out.

Let us know.

Thanks,

Kartika

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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I was working

- 720p AVC1 24bit 30fps 7200kbps, AAC 48000Hz 2ch 16bit 128kbps footages

- on PC

 

 

 

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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Update : Changing Rush not to use Hardware Rendering solved the issue - estimated time is three times longer but it completes anyway.

 

Could be Graphics driver or my hardware Issue...

I was using GeForce GTX1080 with NVidia GeForce Driver 461.09, and just updated to 461.40.

 

hope this helps with @dalethecasualgamer 

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New Here ,
Feb 17, 2021 Feb 17, 2021

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Any update on this issue?

I'm having the same issue that just started recently. Start rendering saving file to computer and it locks up.

Thanks for any assistance.

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Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

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LATEST

Thanks for the update Zerial. Hope the graphics update helps going forward. Let us know if it does not. 

 dalethecasualgamer 

There are a few things to try

1.

1. Launch Rush

2. From the Project Browser, go to Preferences > Manage Cache > Delete all cache files 

3. Close and re-launch Rush > Attempt to export 

 

2.

1. Open your project 

2. Go to Sequence menu > Select "Prepare for Playback"

3. Wait for the render to take place (there's a blue progress circle in the top right of the app) > Attempt to export  

 

3.

1. Launch Rush

2. From the Project Browser, go to Preferences > Disable "Enable hardware acceleration encoding.."

3. Close and re-launch Rush > Attempt to export

 

Let us know how it goes! 

 

Peter  

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