Rush stuck on "Fetching Projects"

[Itai Nadav]

Unfortunately, Rush (mobile) is no longer available for me because it won't pass the opening screen.

When I run the app, it just showing an endless blue rotating circle, that said "Fetching Projects" forever.

I also can't crete new project. I'm getting an Error. 

Needless to say that I tried to sign in and out, re-install clear my phone cache, etc'.

On my desktop version, it works.

Rush version: 1.5.25.607

Android OS ver: 10

Model: Galaxy S9

[Kartika Rawat]

Hey Itai!

Uh oh! That's not ideal. Thanks for trying troubleshooting steps of your own.

• Was it working fine in the previous version?

Let me share this to our product team for some suggestions.

I'll update you as soon as I got any information on this.

Let us know if you have any questions.

Kartika

[Itai Nadav]

Hello again.
Although the last update, I'm Still having the problem.
BUT
I have Galaxy S9 so I tried to delete the app and installed the "Premiere Rush for Samsung" and it works. 
It's a few versions behind, but I can get to my projects, so it something.
App version: 1.5.26.623

Will be happy to get back to the current version and of course to the beta versions, which I'm participating in.

[TheHoaryHound]

Itai, I have the same situation.

Do you know if the Samsung version of Rush will work with the Beta on Windows?

[Itai Nadav]

Well, I don't see any problem. I'm working on Samsung, and as far as I remember I'm on Beta program On Android and macOS (of course that the Samsung ver. is no Beta)

[ApromiseMade]

Having the same issue. Tried deleting and clearing the cache to no prevail. 

[Kartika Rawat]

Hi Dane,

Which device are you using for Rush? Also, would you mind sharing the application version you're working on?

Let us know.

Thanks,

Kartika

[TheHoaryHound]

I have the same problem, same phone .. Galaxy S9

[diegohco]

Same here with S10+

[MEATBALL]

I also am having this issue with the Samsung Note10+.  Uninstalled, reinstalled, logged in and out.  Nothing but the "Fetching Projects" page. 

[RCHMM2022]

Same problem. 
Updated on August 12th.  Now on version 1.5.26.630

Using Google Pixel 2, Android 10.

[Burrow5E96]

Same issue, 
App version: 1.5.26.623
Samsung Note 10

[Shippy140]

I am stuck at fetching projects. Note 10+

[defaultsr13dgjpy7fd]

Same issue. Was running fine a few days ago. Tried reinstalling

OnePlus 7 pro

Android 10

[petergaraway · Accepted solution]

Hi all! So sorry for the trouble the past few days. We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

Thanks for your patience!  

[defaultsr13dgjpy7fd]

Thanks, this worked. 🙂

[Itai Nadav]

👍

[Itai Nadav]

Wasn't here for a while.

I've just install latest version 1.5.29.713 and it works. (I also have a new phone, so I don't know if this also the reason)

Well - back to business! 🙂

[nato246421336fak]

2 years passed from this troubleshoot and I see same Rush fetching project stuck problem. Android, the most recent app version (checked in Google play, no updates for the app) Motorola Edge 20 Pro. Please advise  

[ted939]

I'm having similar problem on Premiere Rush on my iPhone.  I worked long editing a project, then clicked the home icon, and it's been stuck on rotating circle screen for a while.

The app won't allow me to click anything on it.

I have iOS 16.5.

I just left that blue circle spinning for the last 8 hours, and still no better.

I'm worried to just close Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

Thanks!

Ted