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Rush stuck on "Fetching Projects"

Explorer ,
Jul 28, 2020

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Unfortunately, Rush (mobile) is no longer available for me because it won't pass the opening screen.

When I run the app, it just showing an endless blue rotating circle, that said "Fetching Projects" forever.

I also can't crete new project. I'm getting an Error. 

Needless to say that I tried to sign in and out, re-install clear my phone cache, etc'.

On my desktop version, it works.

 

Rush version: 1.5.25.607

Android OS ver: 10

Model: Galaxy S9

 

Hi all! So sorry for the trouble the past few days. We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

Thanks for your patience!  

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Error or problem, Freeze or hang, Mobile version

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Rush stuck on "Fetching Projects"

Explorer ,
Jul 28, 2020

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Unfortunately, Rush (mobile) is no longer available for me because it won't pass the opening screen.

When I run the app, it just showing an endless blue rotating circle, that said "Fetching Projects" forever.

I also can't crete new project. I'm getting an Error. 

Needless to say that I tried to sign in and out, re-install clear my phone cache, etc'.

On my desktop version, it works.

 

Rush version: 1.5.25.607

Android OS ver: 10

Model: Galaxy S9

 

Hi all! So sorry for the trouble the past few days. We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

Thanks for your patience!  

TOPICS
Error or problem, Freeze or hang, Mobile version

Views

303

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Jul 28, 2020 1
Adobe Employee ,
Jul 29, 2020

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Hey Itai!

Uh oh! That's not ideal. Thanks for trying troubleshooting steps of your own.

  • Was it working fine in the previous version?

Let me share this to our product team for some suggestions.

I'll update you as soon as I got any information on this.

 

Let us know if you have any questions.

 

Kartika

 

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Jul 29, 2020 0
Explorer ,
Aug 05, 2020

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Hello again.
Although the last update, I'm Still having the problem.
BUT
I have Galaxy S9 so I tried to delete the app and installed the "Premiere Rush for Samsung" and it works. 
It's a few versions behind, but I can get to my projects, so it something.
App version: 1.5.26.623

Will be happy to get back to the current version and of course to the beta versions, which I'm participating in.


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Aug 05, 2020 1
Participant ,
Aug 06, 2020

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Itai, I have the same situation.

 

Do you know if the Samsung version of Rush will work with the Beta on Windows?

 

 

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Aug 06, 2020 0
Explorer ,
Aug 07, 2020

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Well, I don't see any problem. I'm working on Samsung, and as far as I remember I'm on Beta program On Android and macOS (of course that the Samsung ver. is no Beta)

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Aug 07, 2020 0
New Here ,
Jul 29, 2020

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Having the same issue. Tried deleting and clearing the cache to no prevail. 

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Jul 29, 2020 0
Adobe Employee ,
Jul 29, 2020

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Hi Dane,

Which device are you using for Rush? Also, would you mind sharing the application version you're working on?

Let us know.

Thanks,

Kartika

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Jul 29, 2020 0
Participant ,
Aug 06, 2020

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I have the same problem, same phone .. Galaxy S9

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Aug 06, 2020 0
New Here ,
Aug 07, 2020

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Same here with S10+

 

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Aug 07, 2020 0
New Here ,
Aug 15, 2020

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I also am having this issue with the Samsung Note10+.  Uninstalled, reinstalled, logged in and out.  Nothing but the "Fetching Projects" page. 

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Aug 15, 2020 0
New Here ,
Aug 14, 2020

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Same problem. 
Updated on August 12th.  Now on version 1.5.26.630

Using Google Pixel 2, Android 10.

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Aug 14, 2020 0
New Here ,
Aug 17, 2020

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Same issue, 
App version: 1.5.26.623
Samsung Note 10

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Aug 17, 2020 0