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I pay the monthly subscription and so am disappointed it has failed with first use! I don't have access to a laptop for a week so hoping I can find a solution soon.
Title edited by mod
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Hi there!
Sorry to see that you're unable to open your project in Premiere Rush.
Could you try to log out and back into the Creative Cloud account and see if the project opens.
Let us know, happy to help.
Thank you,
Kartika
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Hi Elliote,
Update from my previous post as we've made a few changes to help us gather data on this particular issue.
If you receive the "Unable to Open Project" error message, please do the following:
iOS users:
1. Launch Rush, attempt to open the problematic project
2. After you receive the error message, go to App Settings (gear icon) > Preferences > Tap on "Share logs and project files."
3. Upload to somewhere I can download
Windows users:
1. Navigate to C:\Users[username]\AppData\Roaming\Adobe\Common\Team Projects Local Hub
2. Copy the "Team Projects Local Hub" folder to your desktop
3. Zip up the "Team Projects" folder
4. Upload to somewhere I can download
Mac users
1. Navigate to
/Users/[username]/Library/Application Support/Adobe/Common/Team Projects Local Hub
2. Copy the "Team Projects Local Hub" folder to your desktop
3. Zip up the "Team Projects" folder
4. Upload to somewhere I can download
We're hopeful that collecting this information will allow us to resolve this issue.
Thanks for your help and patience as we work to address this issue. I look forward to hearing from you.
Peter