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Rush will not load

New Here ,
Mar 27, 2020

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The app spins when it opens and the tutorial will freeze after I select the three preloaded videos. I have updated Windows, uninstalled and reinstalled. Any help would be great.

 

Thanks,

Dale

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Crash, Desktop version, Error or problem

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Rush will not load

New Here ,
Mar 27, 2020

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The app spins when it opens and the tutorial will freeze after I select the three preloaded videos. I have updated Windows, uninstalled and reinstalled. Any help would be great.

 

Thanks,

Dale

TOPICS
Crash, Desktop version, Error or problem

Views

425

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Mar 27, 2020 0
Community Beginner ,
Mar 29, 2020

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same thing here. spinning. uninstalled 2 times, not working.

 

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Mar 29, 2020 0
Adobe Employee ,
Mar 30, 2020

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Hello dspeed and francoisd, 

 

Sorry Rush is not working correctly. Can you please provide a few details about your sign and then try these troubleshooting suggestions?

 

It would be good to know the following:

1. What version of Windows do you have?

2. What version of Rush do you have?

3. Send me a dump file of Rush. When Rush is stuck, please follow the steps below 

To get the process dump file:

  1. Press Ctrl+Alt+Delete on the keyboard.
  2. Select Task Manager.
  3. Go to the Processes tab and click More details.
  4. Right-click the process (Rush) for which you need to create a dump file. Select Create Dump File.
  5. Upload the file (it's large) to somewhere I can download? 

 

Troubleshooting suggestions:

1. Quit all Adobe applications > Sign out of Creative Cloud app and back in > Try to launch Rush

2. Update your windows system (should be at least 1703)

3. Launch Rush via "Run as Administrator" 

 

Please share your logs and system info as well as your results. Hopefully, we can sort this out ASAP. 

 

Thanks, 

Peter 

 

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Mar 30, 2020 0
New Here ,
Apr 02, 2020

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Peter,

 

Where would you like for me to upload or send the dump file?

I have the following on my PC:

Windows 10 version 1909. 64-bit.

 

Rush version 1.5.2

 

I have a HP with an i7-4790 CPU @ 3.60GHz

16GB RAM and only the integrated video card.

 

Thanks,

Dale

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Apr 02, 2020 0
Adobe Employee ,
Apr 02, 2020

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Thanks for the quick response Dale. Do you have any cloud service you can upload to and share the link (eg Dropbox, CC, WeTransfer)?

 

Thanks! 

 

Peter

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Apr 02, 2020 0
New Here ,
Apr 13, 2020

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Hey Peter,

 

Sorry for the late response. I cannot find your email to share the dump file.

 

Thanks,

Dale

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Apr 13, 2020 0
Adobe Employee ,
Apr 13, 2020

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No problem Dale! I'll DM you. 

 

Peter

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Apr 13, 2020 0
dspeed LATEST
New Here ,
Apr 24, 2020

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Hey Peter,

 

I just wanted to follow up and make sure you were able to access that file. Hope you are well.

 

Dale

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Apr 24, 2020 0