So sorry to see you're experiencing video sync issues. Couple of questions that will point us in the right direction.
1. Did you start your project on your computer?
2. Where are the video files from your SD card stored?
Happy to help!
Red screen with the exclamation mark on all of my projects. The thumbnail does appear and graphics that I have laid on top of the videos. (Microsoft Surface Pro & Android Note 8)
I have not seen one single solution for this issue. Adobe, you are polite but you do not offer any resolutions.
I'm having the same issue. I started a project on my ipad and it failed to render twice. I installed Rush on my PC and everything transferred automatically via CC, but the end of my video (several short clips) did not render properly. I got the same "!" on red background error. Any solution yet?
Nope, I am having the same issue on Windows. One is a PC and the other a laptop.
I have the same problem. I am wondering if our video graphics card is to small?
Hi, Im having the same problem, I uploaded a video I shot on my iphone 2 days ago, synced it to cc onto my desktop and have the red icon, no video picture or sound.
was there any fix to this? Currently have 2 seperate videos I put a lot of work into editing that are basically gone now cuz of this. Using a windows laptop with Intel i7 and 16 gigs of ram so shouldn't be the computer. I used to edit videos on Lumafusion which is a 30 dollar ipad app and never had anything like this happen. I've been using Rush less than a week. Not a great first impression.