Rush with Red Screen and Exclamation mark

New Here ,
Sep 20, 2019 Sep 20, 2019

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I can't find any answers to this that aren't iphone related. I uploaded the videos from my SD card and had been working on the project. Only 1 video isn't red. What happened and how do I fix this?!?!

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Adobe Employee ,
Sep 20, 2019 Sep 20, 2019

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Hi Samir!

So sorry to see you're experiencing video sync issues. Couple of questions that will point us in the right direction.

1. Did you start your project on your computer?

2. Where are the video files from your SD card stored? 

 

Happy to help!

-Caroline

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New Here ,
Mar 13, 2021 Mar 13, 2021

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Same here.
Red screen with the exclamation mark on all of my projects. The thumbnail does appear and graphics that I have laid on top of the videos. (Microsoft Surface Pro & Android Note 8)
I have not seen one single solution for this issue. Adobe, you are polite but you do not offer any resolutions.

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New Here ,
Sep 22, 2019 Sep 22, 2019

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I'm having the same issue.  I started a project on my ipad and it failed to render twice.  I installed Rush on my PC and everything transferred automatically via CC, but the end of my video (several short clips) did not render properly.  I got the same "!" on red background error.  Any solution yet?

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Adobe Community Professional ,
Sep 23, 2019 Sep 23, 2019

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This seems to be a problem that's unique to Mac OS systems. It does NOT resemble the indication that media is off line.

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New Here ,
Mar 12, 2020 Mar 12, 2020

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Nope, I am having the same issue on Windows. One is a PC and the other a laptop.

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New Here ,
Jan 15, 2020 Jan 15, 2020

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I have the same problem. I am wondering if our video graphics card is to small?

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New Here ,
Mar 13, 2020 Mar 13, 2020

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Hi, Im having the same problem, I uploaded a video I shot on my iphone 2 days ago, synced it to cc onto my desktop and have the red icon, no video picture or sound.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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was there any fix to this? Currently have 2 seperate videos I put a lot of work into editing that are basically gone now cuz of this. Using a windows laptop with Intel i7 and 16 gigs of ram so shouldn't be the computer. I used to edit videos on Lumafusion which is a 30 dollar ipad app and never had anything like this happen. I've been using Rush less than a week. Not a great first impression.

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