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Rush won't open - new macbook retina pro

New Here ,
Oct 17, 2018

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I cannot get Rush to open on my macbook retina pro (2.9GHZ i9 with 16gb of ram).  It stays on the splash screen for 2 minutes, then eventually get to an opening projects screen which never goes away.  I can hit cancel on that box, but then I get to an application screen with a rotating progress graphic that never, and i mean ever, stops and opens the program.

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Rush won't open - new macbook retina pro

New Here ,
Oct 17, 2018

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I cannot get Rush to open on my macbook retina pro (2.9GHZ i9 with 16gb of ram).  It stays on the splash screen for 2 minutes, then eventually get to an opening projects screen which never goes away.  I can hit cancel on that box, but then I get to an application screen with a rotating progress graphic that never, and i mean ever, stops and opens the program.

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Oct 17, 2018 0
Adobe Employee ,
Oct 18, 2018

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Hi matts71381374,

Sorry for the trouble. What is the OS version number? Are you logged in as an Administrator?

Is it possible to login to a different Admin account in OS and try launching the application?

Thanks,

Vidya

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Oct 18, 2018 0
New Here ,
Oct 18, 2018

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I am on macOS Mojave (10.14).  I am logged in as admin.  In fact, my account is the only account on this computer.

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Oct 18, 2018 0
Adobe Employee ,
Oct 18, 2018

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Hi matts71381374,

Sorry for the trouble. Can you try the following-

  • Close Rush (Verify with Activity Monitor)
  • Sign out from Creative Cloud(Thor) and close it (Verify with Activity Monitor)
  • Launch Creative Cloud and sign back
  • Launch Rush (Wait for a few seconds/minutes if needed)
  • If it still doesn;'t work, try restarting the system.

I hope it work.  You can also submit feature requests for anything you would like to see in Rush here : Premiere Rush: Hot (168 ideas) – Adobe video & audio apps

Keep highlighting your doubts. !

Thanks,

Mayjain

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Oct 18, 2018 0
New Here ,
Oct 18, 2018

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I tried those steps and even uninstalled and reinstalled Rush.  Nothing is working.

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Oct 18, 2018 0
Adobe Employee ,
Oct 18, 2018

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Hi Matt,

I have sent you a PM.

//Vinay

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Oct 18, 2018 0
New Here ,
Jul 24, 2020

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hello! I realize this thread is 2 years old but I am having the same problem. I just subscribed to the photography plan and I wanna use RU but it won't go past the project page with a constant spinning wheel. Please help me ASAP, lots of work to get done to clients soon!

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Jul 24, 2020 0
New Here ,
Jul 24, 2020

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by the way, I have done all that you recommended to matts713. uninstalled and reinstalled and the same problem!

 

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Jul 24, 2020 0