Rush works incorrectly on Samsung S21 Ultra

New Here ,
Jan 30, 2021 Jan 30, 2021

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Hello

 

Option "Add graphic elements" does not work correctly. Not all elements can be applied. Some elements are like in process of uploading but don't appear. Screenshots attached.

Samsung S21 Ultra, Adobe Rush.

 

thank you, 

Maria

 

Screenshot_20210130-175432_Rush.jpg

Screenshot_20210130-175422_Rush.jpg

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Error or problem, Mobile version

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi there!

Ruh is not officially available on Samsung S21 ultra. This might be the reason for the unavailability of a graphic panel. You can check the list of the supported device: https://helpx.adobe.com/premiere-rush/user-guide.html/premiere-rush/system-requirements.ug.html

Also, please add the feature request here

Let us know if you have any questions.

Thanks,

Kartika

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Are you serious? The most up to date and powerful Android smartphone released this year "isn't compatible" with premiere rush? 🤦🏼‍:male_sign:

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New Here ,
Mar 08, 2021 Mar 08, 2021

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I find it unacceptable that premiere rush does not work on the new galaxy s21 ultra. Doesn't your company understand the reason people buy these phones - the cameras! If paid software isn't easily and quickly made compatible with the latest technology then you should think about who you have running your company Adobe! 

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Do you have an estimate on when the Premiere Rush will be available on the Samsung S21 Ultra? We really need it soon. Thanks.

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Explorer ,
Mar 11, 2021 Mar 11, 2021

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Very disappointing.

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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Unbelievable and unacceptable! For the first time I'm considering using other software. 

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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Same as you .I used S21 ultra , i cant install premiere rush in my phone , it is very unacceptable and disappointed and i paid Adobe very months., it make me angry .

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New Here ,
Apr 28, 2021 Apr 28, 2021

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That's truly disappointing. 

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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LATEST

+1 for disappointing, it's june now

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New Here ,
Mar 11, 2021 Mar 11, 2021

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This needs to be an absolute priority for you Adobe. You would be fired if you were a person at a company for missing the 100th deadline... get moving.  

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New Here ,
May 05, 2021 May 05, 2021

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I got the link and said version not compatible of RUSH with my new S21Ultra. What can I use to edit videos on my S21

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Community Beginner ,
May 05, 2021 May 05, 2021

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I use Power Director Pro now...it actually has more options than Rush.
It's different but when you get used to it, it's very good.

Jeff

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