I am having this problem with exporting my videos (https://forums.adobe.com/docs/DOC-9504). However, I am on a Macbook Pro, so I will not be updating an Intel driver - I've made sure to update all my Apple software. Videos are still being exported with severe distortion. Thank you!
So sorry about this. Can you try going into Project Settings > General, and then choosing "Software Only" for your Renderer?
Where can I find Project Settings? I cannot find it anywhere
There's actually no way to change the renderer into software. Sorry for the confusion. Can you please send a screen grab of the issue you're seeing? Also, tell us what computer you have?
Hope to get you fixed soon. Thanks!
I'm having the same issue as Mandy. I've done a screen recording of the issue. Is there a way I can send it to you?
I'll send you a DM with my contact info or you want you can post a link to an unlisted YouTube video or link to download from another site. Whatever method you prefer.
Sorry about that mandyh. I realized my error just now. Can you show us a screenshot?
We've had some updates since you posted about your export issues, are your videos still exporting with purple/green haze on them?
Let us know!
Are you using GoPro footage? (I am experiencing it with GoPro footage on a fully updated Windows 10 Machine)
Here's some info on the issue for Windows users. Unfortunately I do not have a similar document for Mac.