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Same problem with hazy purple/green on MacBook!

New Here ,
Oct 28, 2018

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I am having this problem with exporting my videos (https://forums.adobe.com/docs/DOC-9504). However, I am on a Macbook Pro, so I will not be updating an Intel driver - I've made sure to update all my Apple software. Videos are still being exported with severe distortion. Thank you!

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Same problem with hazy purple/green on MacBook!

New Here ,
Oct 28, 2018

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I am having this problem with exporting my videos (https://forums.adobe.com/docs/DOC-9504). However, I am on a Macbook Pro, so I will not be updating an Intel driver - I've made sure to update all my Apple software. Videos are still being exported with severe distortion. Thank you!

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Oct 28, 2018 0
Adobe Employee ,
Oct 29, 2018

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Hi MandyH,

So sorry about this. Can you try going into Project Settings > General, and then choosing "Software Only" for your Renderer?

Thanks,
Kevin

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Oct 29, 2018 0
New Here ,
Oct 29, 2018

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Hi Kevin,

Where can I find Project Settings? I cannot find it anywhere

Thanks!

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Oct 29, 2018 0
Adobe Employee ,
Oct 30, 2018

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Hi mandyh95417277

There's actually no way to change the renderer into software. Sorry for the confusion. Can you please send a screen grab of the issue you're seeing? Also, tell us what computer you have?

Hope to get you fixed soon. Thanks! 

PG

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Oct 30, 2018 0
Adobe Employee ,
Oct 30, 2018

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Sorry about that mandyh. I realized my error just now. Can you show us a screenshot?

Thanks,
Kevin

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Oct 30, 2018 0
New Here ,
Dec 03, 2018

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Hi Peter,

I'm having the same issue as Mandy. I've done a screen recording of the issue. Is there a way I can send it to you?

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Dec 03, 2018 0
Adobe Employee ,
Dec 04, 2018

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Hi Bethany,

I'll send you a DM with my contact info or you want you can post a link to an unlisted YouTube video or link to download from another site. Whatever method you prefer.

Best,

Peter

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Dec 04, 2018 0
Adobe Employee ,
Nov 08, 2018

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Hey, mandyh!

We've had some updates since you posted about your export issues, are your videos still exporting with purple/green haze on them?

Let us know!

Caroline

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Nov 08, 2018 0
Adobe Community Professional ,
Dec 01, 2018

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Are you using GoPro footage? (I am experiencing it with GoPro footage on a fully updated Windows 10 Machine)

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Dec 01, 2018 0
Adobe Employee ,
Dec 03, 2018

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Here's some info on the issue for Windows users. Unfortunately I do not have a similar document for Mac.

Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors,...

-Caroline

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Dec 03, 2018 0