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Share to local computer doesn't work.

New Here ,
Aug 04, 2020

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I have been invoiced (paid account) four times but still can't share or export to my local computer. I'm wondering if it's a software bug? I might add that I uninstalled Rush, used the Adobe removal tool, reinstalled Rush but it still does not work. Very disappointing product.

PC - Windows 10 v1909
RAM 32 GB
CPU Intel i5 3.5 GHz

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Desktop version, Export

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Share to local computer doesn't work.

New Here ,
Aug 04, 2020

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I have been invoiced (paid account) four times but still can't share or export to my local computer. I'm wondering if it's a software bug? I might add that I uninstalled Rush, used the Adobe removal tool, reinstalled Rush but it still does not work. Very disappointing product.

PC - Windows 10 v1909
RAM 32 GB
CPU Intel i5 3.5 GHz

TOPICS
Desktop version, Export

Views

117

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Aug 04, 2020 0
Adobe Employee ,
Aug 05, 2020

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Hey there!

So sorry for the frustrating experience. Can you elaborate on the issue?

  • Are you getting any error codes or messages while exporting?
  • Does it happen with a specific project or is it random?

Let us know. We're here to assist.

 

Thanks,

Kartika

 

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Aug 05, 2020 0
New Here ,
Aug 05, 2020

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Any project I have created I can't export. I might add I get the blue bar on the top that says to upgrade. When I click Share link no interface or menus are presented.

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Aug 05, 2020 0
Adobe Employee ,
Aug 06, 2020

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Got it! Can you share a short screen recording or screenshots that shows the issue?

 

Let us know.

Kartika

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Aug 06, 2020 0
New Here ,
Aug 06, 2020

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Clicking the Share button doesen't work.

 

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Aug 06, 2020 0
Adobe Employee ,
Aug 10, 2020

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Thanks for the video it helps. Could you try resetting the preferences? Press and hold the Alt key while launching the app. Let go of the Alt key when the splash screen appears. You will get a dialogue box asking for resetting the preferences.

Is your project is synced to Creative Cloud? https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

 

Kartika

 

 

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Aug 10, 2020 1
New Here ,
Aug 14, 2020

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I tryed the Alt key method but share doesn't work.

No, I have  Cloud Synce turned off it takes to long to upload.

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Aug 14, 2020 0
Adobe Employee ,
Aug 17, 2020

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Thanks for confirming. Can you tell us the exact version of Premiere Rush you're using? 

Also, just to confirm, was it working fine in the previous version? 

Let us know.

Kartika

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Aug 17, 2020 0
New Here ,
Aug 18, 2020

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Version 1.5.20 Build 571

I'm not sure what the original version was but it never worked and I was hoping after the update that it would work. 

I also have another problem at start up. You can visit the problem in the link below. I followed the instuctions but no luck.

https://community.adobe.com/t5/premiere-rush/rush-startup-bug/m-p/11338036?page=1#M6114

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Aug 18, 2020 0
Adobe Employee ,
Aug 19, 2020

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Can you try launching Run as administrator? Right-click on the app icon, select Run as administrator and see if you're still getting an error.

Also, let us know how it goes after updating Rush.

 

Kartika

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Aug 19, 2020 0
New Here ,
Aug 24, 2020

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I ran as an administrator and updated RUSH. Same problem no Share menu.

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Aug 24, 2020 0
New Here ,
Aug 24, 2020

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Why does it say I only get 3 exports is that part of the problem?

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Aug 24, 2020 0
Adobe Employee ,
Aug 25, 2020

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Looks like we need to take a closer look at what's going on. Would you mind contacting us here? http://helpx.adobe.com/contact.html

We'll need to hop on a remote session to troubleshoot this further.

Thanks!

Kartika

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Aug 25, 2020 0
New Here ,
Aug 25, 2020

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I appriciate the help but what am I looking for when I click the link? Nothing on the web page seems spacific for remote help.

Thanks,

Rick

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Aug 25, 2020 0
Adobe Employee ,
Aug 26, 2020

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Hey Rick!

This will access you to continue troubleshooting with our support agents via phone or chat. Please see the image for references:

I hope this helps.

Kartika

Screenshot_4.jpg

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Aug 26, 2020 0