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Showing red screen with escalation mark in Premiere Rush

New Here ,
Jan 29, 2020

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I'm having trouble opening the videos on my desktop from my iphone app. I've created it on app and trying to open on desktop, it shows the video on front page however when I try to edit the screen is red with an !. I've tried so many different things to resolve but have run out of options. Could you help with this issue?

 

Thanks

 

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Showing red screen with escalation mark in Premiere Rush

New Here ,
Jan 29, 2020

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I'm having trouble opening the videos on my desktop from my iphone app. I've created it on app and trying to open on desktop, it shows the video on front page however when I try to edit the screen is red with an !. I've tried so many different things to resolve but have run out of options. Could you help with this issue?

 

Thanks

 

title edited by mod

 

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Error or problem

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91

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Jan 29, 2020 0
Adobe Employee ,
Jan 29, 2020

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Hi there!

Thank you for reaching out. I am assuming that the red screen with an escalation mark(!) indicates missing media.

Could you share more info with us?

  • Which version of Premiere Rush are you using?

Missing media files in the project could happen when your files are not synced with Creative Cloud. When syncing is enabled, it will let you access the files on multiple devices. I am sharing an article that may help you, please have a look: https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html#SyncingonmobileiOSandA...

Let us know if it helps.

Regards,

Kartika

 

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Jan 29, 2020 0
New Here ,
Jan 29, 2020

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I'm using the most recent. I had downloaded both last week.

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Jan 29, 2020 0
New Here ,
Jan 29, 2020

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Yes, I've tried that. From my phone when I try to upload in creative cloud it gives me an error also. 

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Jan 29, 2020 0
New Here ,
Jan 29, 2020

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I do believe it is a syncing problem. I just haven't been able to resolve this problem.

 

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Jan 29, 2020 0
Adobe Employee ,
Feb 07, 2020

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Did you try the steps mentioned here: https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

Thanks,

Kartika

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Feb 07, 2020 0