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Sound completely disappeared after exporting video

New Here ,
Jul 15, 2020

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I spent hours to make a video only to find out that after I exported, the background song I used is completely gone. I went back to edit screen and works perfectly fine, so I have no idea what happened. I was using a 7 day trial and this was my last export (3/3) so I'm very disappointed that I won't be able to fix and export. The other two videos I made were perfectly fine and I didnt change any export settings either. Huge disappoinment. 

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Cloud sync, Desktop version, Error or problem, Export, How to

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Sound completely disappeared after exporting video

New Here ,
Jul 15, 2020

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I spent hours to make a video only to find out that after I exported, the background song I used is completely gone. I went back to edit screen and works perfectly fine, so I have no idea what happened. I was using a 7 day trial and this was my last export (3/3) so I'm very disappointed that I won't be able to fix and export. The other two videos I made were perfectly fine and I didnt change any export settings either. Huge disappoinment. 

TOPICS
Cloud sync, Desktop version, Error or problem, Export, How to

Views

40

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 15, 2020 0
Adobe Community Professional ,
Jul 16, 2020

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Please be sure to include what device and operating system you are editing on the source and resolution of your video.

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Jul 16, 2020 0
jannn LATEST
New Here ,
Jul 23, 2020

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Asus Zenbook UX305F, Windows 10, 1080 

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Jul 23, 2020 0