The Premiere Rush on my desktop do not have access to the Adobe Team Porjects service

New Here ,
Dec 05, 2018

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Whenever I open the rush, it always notices me that it does not have access to the Adobe Team Porjects service, and, after I clicking the OK button, it stays on the loading screen and I can do nothing as the button of "Create a new project" keeps grey, just like the picture shows.2222222222222.jpg

What should I probably do to get into the rush successfully?

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The Premiere Rush on my desktop do not have access to the Adobe Team Porjects service

New Here ,
Dec 05, 2018

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Whenever I open the rush, it always notices me that it does not have access to the Adobe Team Porjects service, and, after I clicking the OK button, it stays on the loading screen and I can do nothing as the button of "Create a new project" keeps grey, just like the picture shows.2222222222222.jpg

What should I probably do to get into the rush successfully?

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Dec 05, 2018 0
Adobe Employee ,
Dec 05, 2018

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Hi guoxuzhen,

Do you have Premiere Pro 2019 on this machine. If yes, launch Premiere Pro CC 2019 and then try to launch Rush CC. Check if it makes any difference.

//Vinay

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