track displays black instead of frames

New Here ,
Nov 04, 2018 Nov 04, 2018

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Using latest version of Adobe RU on my iMac. I put two tracks in my sequence. All the frames display in each track. All of a sudden, one of the tracks displays some of the frames and blacks out others. The black frames still display in the sequence preview. I want to see all the frames again. Tried everything.

The following image is what I'm talking about.

Screen Shot 2018-11-04 at 9.49.56 PM.png

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correct answers 1 Correct Answer

Adobe Employee , Nov 13, 2018 Nov 13, 2018
Hi Arthur,It seems that footage was shot in Portrait mode with Aspect Ratio : 720 x 1280 (0.563) at 30.000 fps. The orientation settings in Rush seems to be set as Landscape and that is why you are getting black frame which is not actually a black frame but Rush is trying to adjust the footage as per this setting. So, change the orientation and it will work as expected and see the below article to change the same. Also, Mojave (10.14) is the latest MAC OS.Rush Interface//Vinay

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Adobe Employee ,
Nov 09, 2018 Nov 09, 2018

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Hey there, ArthurG!

My apologies for the delayed response. I'm so sorry for the dropped frames, as well!

Can I ask if your iMac is updated to the most recent OS? What kind of footage are you importing?

Let me know! Hopefully, I can help.

-Caroline

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New Here ,
Nov 12, 2018 Nov 12, 2018

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I am running Rush on MacOS High Sierra 10.13.6 which I believe is the latest version. This is the video that is causing the problem. BTW, I am going to try this video on Premier Pro CC and see if I get the same results.

https://www.dropbox.com/s/fqpcm9wdfax8im8/IMG_1104.m4v?dl=0

Thank you for your help!

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi Arthur,

It seems that footage was shot in Portrait mode with Aspect Ratio : 720 x 1280 (0.563) at 30.000 fps. The orientation settings in Rush seems to be set as Landscape and that is why you are getting black frame which is not actually a black frame but Rush is trying to adjust the footage as per this setting. So, change the orientation and it will work as expected and see the below article to change the same. Also, Mojave (10.14) is the latest MAC OS.

Rush Interface

//Vinay

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New Here ,
Nov 13, 2018 Nov 13, 2018

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Thank you very much. That was a great answer. I fooled with the orientation and it worked as you mentioned.

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