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travando

New Here ,
Mar 28, 2020

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adobe premiere rush 1.5

pára de funcionar assim que abro. 

aparece a tele que ele parou de responder. E tenho que fechar. 

O que tenho que fazer? Tenho um projeto nele e não consigo abrir

intel7.1, windows 10

feito limpeza no PC ontem. 

 

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travando

New Here ,
Mar 28, 2020

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adobe premiere rush 1.5

pára de funcionar assim que abro. 

aparece a tele que ele parou de responder. E tenho que fechar. 

O que tenho que fazer? Tenho um projeto nele e não consigo abrir

intel7.1, windows 10

feito limpeza no PC ontem. 

 

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Performance

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63

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Mar 28, 2020 1
Adobe Employee ,
Mar 30, 2020

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Hi Tahis!

We're sorry about this. Could you share more info so that we can start with troubleshooting?

  • Are you experiencing the same behaviour with other projects as well?
  • Is there any error or message when it stops responding?
  • What type of media files have you used (codec/ format, frame rate, frame size)?

I was wondering if updating the latest version of rush could work. You can try to update and see if it brings any change.

 

Let us know, we're here to help.

Thank you, 

Kartika

 

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