Tried to save file locally; unsuccessful

[jbr4282717]

I have 3 exports that comes with the free trial. I tried exporting my file locally, but after which it created a .mp4 file 0KB. Whenever I try to play it says file is unsupported, file extension is incorrect or file is corrupted. I lost my 3 exports due to this any possible way I can save it locally without upgrading?

[Rameez_Khan]

Hi jbr4282717,

Happy new year!

Sorry for your issue.

I'm afraid there is no other way you can do it without upgrading.

Thanks,
Rameez

[DavinderKaur]

Hello jbr4282717

Sorry for the inconvenience. It should not happen.

Which type of the source you used and the preset for exporting the media?

[caroline_edits]

We're working on targetting this issue and the more details we can collect from users who are facing the problem, the better. Please share your experience if you have the time!

What device are you using? What version/OS/iOS are you on?

What did you shoot the footage on?

Was the project created on your desktop or iPhone?

Are you exporting from your desktop or iPhone?

What OS is your phone/computer on?

What version of Rush are you using?

How long is your project?

Does the project contain titles?

Does the project contain a soundtrack?

Thanks so much!

Caroline