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Tried to save file locally; unsuccessful

New Here ,
Dec 28, 2018

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I have 3 exports that comes with the free trial. I tried exporting my file locally, but after which it created a .mp4 file 0KB. Whenever I try to play it says file is unsupported, file extension is incorrect or file is corrupted. I lost my 3 exports due to this any possible way I can save it locally without upgrading?

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Tried to save file locally; unsuccessful

New Here ,
Dec 28, 2018

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I have 3 exports that comes with the free trial. I tried exporting my file locally, but after which it created a .mp4 file 0KB. Whenever I try to play it says file is unsupported, file extension is incorrect or file is corrupted. I lost my 3 exports due to this any possible way I can save it locally without upgrading?

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Dec 28, 2018 0
Adobe Employee ,
Jan 01, 2019

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Hi jbr4282717,

Happy new year!

Sorry for your issue.

I'm afraid there is no other way you can do it without upgrading.

Thanks,
Rameez

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Jan 01, 2019 0
Adobe Employee ,
Jan 03, 2019

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Hello jbr4282717

Sorry for the inconvenience. It should not happen.

Which type of the source you used and the preset for exporting the media?

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Jan 03, 2019 1
Adobe Employee ,
Jan 07, 2019

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We're working on targetting this issue and the more details we can collect from users who are facing the problem, the better. Please share your experience if you have the time!

What device are you using? What version/OS/iOS are you on?

What did you shoot the footage on?

Was the project created on your desktop or iPhone?

Are you exporting from your desktop or iPhone?

What OS is your phone/computer on?

What version of Rush are you using?

How long is your project?

Does the project contain titles?

Does the project contain a soundtrack?

Thanks so much!

Caroline

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Jan 07, 2019 0