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Troubleshooting: How to fix the green and pink video preview in Premiere Rush?

Adobe Employee ,
Oct 17, 2018

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We have received a few reports where users see a green, pink or purple haze or lines in the Rush Preview Monitor or the exported file. This issue occurs if the Intel display driver is out of date or not compatible with the computer.

 

 

Solution:

Install the latest Intel display driver from this link: Download Intel® Graphics Driver for Windows® 10

 

More info: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors,...

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Troubleshooting: How to fix the green and pink video preview in Premiere Rush?

Adobe Employee ,
Oct 17, 2018

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We have received a few reports where users see a green, pink or purple haze or lines in the Rush Preview Monitor or the exported file. This issue occurs if the Intel display driver is out of date or not compatible with the computer.

 

 

Solution:

Install the latest Intel display driver from this link: Download Intel® Graphics Driver for Windows® 10

 

More info: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors,...

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Oct 17, 2018 1
New Here ,
Mar 27, 2020

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Didn't work for me. Installed driver, restarted my PC.

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Mar 27, 2020 1
New Here ,
May 18, 2020

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I've updated the driver - Premiere Rush works fine. Then I close it and next time I open it I'm back to the the grren and purple situation. You charge a lot of money for your products - fixing them would be a good thing. Please explain how to get a permanent solution for this situation. I am using a Lenovo Yoga 720 with intel core i7 8th generation. My Adobe rush is completely updated.

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May 18, 2020 1
New Here ,
Jul 23, 2020

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I also installed and not working for me either.  I think I am going to have to cancel this rush subscription and find something that will work with my brand new laptop. I did not have the green lines previously when using this laptop and I am showing all updated drivers.

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Jul 23, 2020 0
Adobe Employee ,
Jul 23, 2020

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Hi there, we're sorry for the trouble. Would you mind creating a new post on the Rush community and share the link with me? 

I'll be happy to assist you.

Kartika

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Jul 23, 2020 0
New Here ,
Aug 16, 2020

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I have tried to do this and still have green lines in Rush and Pro

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Aug 16, 2020 0
Community Beginner ,
Aug 26, 2020

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I have a Lenovo Thinkpad T580 with 4k Intel UHD Graphics 620 card. I downgraded my graphics drivers to those in the link provided. It got rid of the green lines in Adobe Rush and Adobe Premiere video previews, but it also screwed up Lightroom and Photoshop video rendering. Lenovo updated my video drivers to the most current automatically and I have the issue with green lines again. The issue is NOT that the Intel driver is out of date or not compatible with the computer. It IS up to date and works fine with my computer on everything except for Rush and Premiere.  Please fix this!!!

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Aug 26, 2020 1
Community Beginner ,
Oct 07, 2020

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UPDATE:  I finally called Adobe Tech Support. They had me uninstall my video drivers and use the windows default drivers to confirm it was a driver issue. So installed the OLD video drivers that are supported by Adobe and it fixed the pink/green lines issue (however it caused other issues for other applications). They also sent me a link to the Adobe Premiere Pro requirements page and that showed that the Intel UHD Graphics 620 chipset that is currently in production and currently used in many higher end laptops (Lenovo Thinkpad among them) is NOT on the compatibility list. I'm now looking for a new laptop with a supported graphics card. I can understand Adobe not supporting an older graphics card no longer in production, or an off-brand chipset, but the Intel UHD Graphics 620 is widely and currently used!  ARGH!

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Oct 07, 2020 0