'Unable to Export' in Adobe Rush

[Wiles84]

Haven't been able to export from Adobe Rush Mobile (Android 1.5.2.3262) lately. Every time I try to export it stalls for a few seconds then gives me the same error after selecting 'export'. The error message just shows 'some error occoured, please try again'.

Restarted my phone a few times, renamed the projects but thost steps aren't changing anything. I've probably tried 20 - 30 times with no luck on any project. 

What am I paying for if I can't reliably export?

[Kevin-Monahan]

Wiles,

Are you trying to export HEVC? If so, try H.264.

Thanks,
Kevin

[Wiles84]

Hey Kevin, from what I've found this isn't an option in Rush for Android at the moment. I've tried adjusting the quality settings and framerate but get the same error 'some error ocurred, please try again'.

[Kartika Rawat]

Hi Wiles,

We're sorry about this. I see that you're unable to export and get an error message in Premiere Rush.

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Could you confirm if there is enough space available on your mobile device?
• As Kevin asked, which type of media files are you working with (codec/format, frame rate, frame size)?
• Did you try to export from another device? 

Looking forward to your response.

Thank you.

Kartika

[Wiles84]

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

• Android 1.5.2.3262

Could you confirm if there is enough space available on your mobile device?

• 63GB free, 100MB required for this video

As Kevin asked, which type of media files are you working with (codec/format, frame rate, frame size)?

• From a GoPro, MP4, 1080P/60FPS, 

Did you try to export from another device?

• no

Experimented a little more and found the using the 'automatic' quality setting was the issue. Changed to export at 1080/30FPS and was able to export. Might be worth noting in the next upate but we're all set here. 

Thanks!

[Kelvin Yelyen]

Mine too...

It keeps showing "Unable to export..."

[Wiles84 · Accepted solution]

Did you try changing the export settings? When I changed from 'Automatic' to 1080P/30FPS it exported as expected. 

[Mohsen5D25]

Can you help me? I changing the export setting but i  get the same error 'some error ocurred, please try again'.

My ID in instagram : @mohsenpourbanaei

[Wiles84]

Did you try the change from 'Automatic' and select a specific quality? That seems to work every time for me.

[nate.leavitt]

After I build my secuence the way I want it, then I click the Share option, my computer slows down to a crawl but nothing happens. If I'm lucky enough to ever see the Share screen, this is what I see:

What do I need to do in order to see the Share options and export my timeline?

[nate.leavitt]

I eventually found the solution. I'm in a corporate setting and I had to be logged into our VPN for the export functionality to work. 

[Rajeev0D4B]

I have all the different export option.  It just fails everytime.  I spend hours to get my first video exported but no luck.  I even did upgrade with 3 day trial period which still does not work from my Samsung Note 20 Ultra.  Please help ASAP.

[Wiles84]

Have you selected a specific quality? Automatic export settings seems to be the issue for me, so change to your ideal export quality and you should be good.

[Rajeev0D4B]

I have tried all the different export option. It just fails everytime. I spend hours to get my first video exported but no luck. I even did upgrade with 3 day trial period which still does not work from my Samsung Note 20 Ultra.
Pleasee heip ASAP.

[Wiles84]

You copy and pastest your initial response without any additional info.... how to help?

[Rajeev0D4B]

I have tried all the different export option.  Sorry I was not clear.  I meant even tried non Automatic export option.

[Wiles84]

@Kartika Rawat is probably best equipped to help here. The best first step would be to review all of the items above and make sure you're:

1. using the latest version
2. have plenty of space for export

Sorry, not sure how to help further.