Unable to export to Facebook

New Here ,
Nov 29, 2019 Nov 29, 2019

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Hi,

When trying to export my newly created video to Facebook I'm getting the following message:

 

You've previously linked Adobe Media Encoder to Facebook

Would you like to continue with your previous settings?

Button: Edit settings

Button: Continue as David Marín

 

The issue is that none of the buttons are working. I click them and they don't respond. The message box is freezed and I can't do anything, therefore I can't export directly to Facebook. Could somebody please help me? I have had this issue for weeks.

Thanks,

David

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Adobe Employee , Dec 03, 2019 Dec 03, 2019
Hi David,  Thanks for writing in. Sorry, you've hit this issue. The team is working to resolve this as soon as possible. For now, you need to save to the desktop and upload directly to Facebook. Probably not helpful but you can still upload directly on iOS, Android and Windows.  Sorry again for the inconvenience.  Peter

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi David, 

 

Thanks for writing in. Sorry, you've hit this issue. The team is working to resolve this as soon as possible. For now, you need to save to the desktop and upload directly to Facebook. Probably not helpful but you can still upload directly on iOS, Android and Windows. 

 

Sorry again for the inconvenience. 

 

Peter

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New Here ,
Mar 11, 2020 Mar 11, 2020

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Did this issue ever get resolved? I am experiencing the same thing.

 

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