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Unable to import the videos from gallery

New Here ,
Sep 24, 2019

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 Hello, I have trouble using this app.

The file format of my videos is MP4-MPEG-4 because I used my camcorder.

When I imported my videos from gallery, it didn't work.

And I searched this website and found that this app doesn't support this file format.

Is it possible to help this app support more various formats like MPEG-4?

This is an editing app, so I think it must support all the other formats.

Please let it become. 

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Unable to import the videos from gallery

New Here ,
Sep 24, 2019

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 Hello, I have trouble using this app.

The file format of my videos is MP4-MPEG-4 because I used my camcorder.

When I imported my videos from gallery, it didn't work.

And I searched this website and found that this app doesn't support this file format.

Is it possible to help this app support more various formats like MPEG-4?

This is an editing app, so I think it must support all the other formats.

Please let it become. 

TOPICS
Import

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 24, 2019 0
Adobe Employee ,
Sep 26, 2019

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Hi ttottot, 

 

What camera recording this file? Does the file play fine in the Android gallery? If so, can you send me the file so can investigate? You can upload to any file sharing service. 

 

Rush does support MPEG 4 files in .mp4 but there's some flavors that may not work. 

Thanks, 

 

Peter

 

 

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Sep 26, 2019 0