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Unable to insert titles in adobe rush since latest iOS update

Community Beginner ,
Aug 18, 2020

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Hi guys,

 

Since the latest adobe rush app update, I'm no longer able to add titles to my project.  When I try to, it shows the blue spinner and then disappears without adding anything. It also crashes frequently. 

 

Ive tried it on 2 iPhones and an iPad Pro, all on the latest iOS/iPadOS, same issue occurs. 

Anyone else found a solution to this problem? Thanks!

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Crash, Error or problem, Mobile version

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Unable to insert titles in adobe rush since latest iOS update

Community Beginner ,
Aug 18, 2020

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Hi guys,

 

Since the latest adobe rush app update, I'm no longer able to add titles to my project.  When I try to, it shows the blue spinner and then disappears without adding anything. It also crashes frequently. 

 

Ive tried it on 2 iPhones and an iPad Pro, all on the latest iOS/iPadOS, same issue occurs. 

Anyone else found a solution to this problem? Thanks!

TOPICS
Crash, Error or problem, Mobile version

Views

187

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Aug 18, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hey Muraliu!

Sorry about the trouble. We can get this checked!

  • Could you tell us the iOS version you're using?
  • Is it happening with a specific project or is it random?

Let us know. Happy to help.

 

Thanks,

Kartika

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Aug 20, 2020 0
Community Beginner ,
Aug 20, 2020

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13.6.1

 

 its happening with every project. 

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Aug 20, 2020 0
Adobe Employee ,
Aug 20, 2020

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Thanks for the report. Looking into this. Will follow up as soon as possible. 

 

Can you try a few things in the meantime:

1. Make sure you have an internet connection 

2. Try signing out and back into Rush 

3. Make sure the Tour is not active 

1a. From the Home screen go to App Settings by tapping on the gear icon 

2a.Tap on Preferences > Start tour again  > Select Skip Tour 

3. Try selecting a title and tapping on the Add button 

4. Try double-tapping on a title you want to add 

5. Try adding a title in a new and old project 

 

Thanks, 

 

Peter

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Aug 20, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hello,

 

From what we see, this appears to be only occurring with users that sign in with a federated plan. If that is not you, please let us know, and we can explore that case as well. We're working as quickly as possible to solve this problem.

 

If possible, sign in to Rush with a non-federated plan account.

 

I apologize for the inconvenience.

 

Peter

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Aug 20, 2020 0
Adobe Employee ,
Aug 21, 2020

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We're still looking at how to best resolve this situation for users on iOS (Android and Desktop work without issue).

 

For now, please try using an Adobe ID not connected to a School/Company account. If that's not an option, you can access one title by going to the Content Browser, and under the Saved folder, there will be a Basic title available.

 

Thanks all for your patiance. I'll update the page once I know more.

 

Best,

Peter

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Aug 21, 2020 1
Community Beginner ,
Aug 22, 2020

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Hi Peter, 

 

Thank you for your response. You are correct in identifying that I use my university login and am facing this issue. 

I have used my personal account and found that it works ok, however I do not have access to all the titles/overlays now. 

I'm keen to see a solution put in place so it works as expected for federated accounts. 

Thanks!

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Aug 22, 2020 0
New Here ,
Aug 23, 2020

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Hi,

 

I am experiencing the same issue when logged in to the iOS version of Premiere Rush with my (federated) college Adobe account. I am testing out the Rush app to see if we can recommend it to our faculty and students who will all have brand new iPads for the start of the upcoming semseter (that's in 2 weeks time!!).

 

Do you have an estimated time that this issue with the "More Titles" feature will be fixed?

 

Regards,

 

Paul Benham

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Aug 23, 2020 1
New Here ,
Aug 26, 2020

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I am having the same issue with our district accounts!  When is a fix for this anticipated? 

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Aug 26, 2020 0
Adobe Employee ,
Aug 26, 2020

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Please follow the link below for updates. I can't commit to a timeline when this will be fixed but we're working hard to get it out as quickly as possible. Thanks again for your patience here. 

 

 

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Aug 26, 2020 0