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I have Adobe Rush v 1.5.5 installed on my iPad and while adding text to a project, it crashed. When I went to re-open the project, I got the error "unable to open project". Syncing is turned ON. I tried opening this project on my iPhone and MacBook and am getting the same errors. Tried opening and closing the app several times. I've started a new project on iPhone and have been able to open on iPad. Other projects are opening across devices.
I've turned the iPad on and off several times. Tried the same on MacBook and iPhone. Both the iPhone and iPad are up to date. Nothing is working.
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Hello adiag,
So sorry this is happening. We're working hard to try to understand what this issue is affecting some of our users. If you're willing to do some troubleshooting with me, I'm hoping we can retrieve your project.
Here's what would be most helpful.
1. Launch Rush, attempt to open the problematic project
2. After you receive the error message, go to App Settings (gear icon) > Preferences > Tap on "Share logs and project files."
3. Upload to somewhere I can download
This will hopefully provide some details on what's going on and allow us to fix the problem.
I look forward to hearing from you.
Peter
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Hi Peter,
I am having the same issue. It is my assignment project, I really wish that you could help me with retrieving my project!! Please!! :'(
I have the latest version of Rush, IOS 13.2 on my iPad Air 2019.
The link to the "logs and project files": https://drive.google.com/file/d/1UGz8QEJjERcqN7WNcNPcXFq0JELvXy60/view?usp=drivesdk
Questions:
Thanks!!
Jenny
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Hello adiag,
I wanted to follow up with you to see if you were able to resolve this issue or if you would be interested in working with us.
Hope all is well,
Peter
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Im having issues with this. Can you please help?
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Hello palmerproper
Can you please do the following and answer these questions
1. Launch Rush, attempt to open the problematic project
2. After you receive the error message, go to App Settings (gear icon) > Preferences > Tap on "Share logs and project files."
3. Upload to somewhere I can download
Questions:
Thank you!
Peter