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Unable to Open Project

New Here ,
Sep 20, 2020

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I edited an entire video project yesterday on my iPad and now when I go to open it the app says 'unable to open project' but will open other older projects. I tried downloading the app on my phone and signing in and it does the same thing with my projects. Can someone help? I spent so long editing this -- 😞

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Crash, Error or problem

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Unable to Open Project

New Here ,
Sep 20, 2020

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I edited an entire video project yesterday on my iPad and now when I go to open it the app says 'unable to open project' but will open other older projects. I tried downloading the app on my phone and signing in and it does the same thing with my projects. Can someone help? I spent so long editing this -- 😞

TOPICS
Crash, Error or problem

Views

30

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Sep 20, 2020 0
Adobe Employee ,
Sep 21, 2020

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Hi, ellaarose,

 

Sorry to hear this is happening. Can you let me know the following:

1. What version of Rush do you have installed on your iPad?

2. Did you create the project in the current version or a previous version of Rush?

3. Was the project ever edited on a different device?

4. How many clips would you guess are in your project? 

5. Do you ever turn on or off project sync?

 

Thanks for your help in answering these questions.

 

Peter

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Sep 21, 2020 0