For the past three days I have been able to open my Rush project on my iPhone. At first, the app was just glitchy and crashed constantly when I tried to edit some audio. Then the project itself just wouldn't open. Despite trying multiple times, deleting and redownloading the app, signing in and out of my account, syncing and unsyncing, closing the app, and both storage and iPhone systems are fine. Even after updating the app as a last attempt the project still won't open. I do not know why, and tech support on twitter hasn't helped.
Welcome to the community. I understand that you're unable to open the project in Premiere Rush. Am I correct?
We would need more info to understand the issue.
Looking forward to your response.
Also, media files are JPG, MOV, and WAV, since I'm adding images, audio, and video. It's been a week and the problem still persists. I had responded two days ago and there is no reply.
We're sorry for the delay in response. Our team members are not available during weekend.
I'll get in touch with the product team about the issue you're getting and update you shortly.
Please stand by!
Thanks for waiting! We spoke with the product team about this case.
We have tried to test the issue at our end but we haven't been able to come up with a reproducible case in-house. The error could mean multiple things.
1. We need to get as much background information about the project as possible. I know you have provided some information and performed some of the steps suggested already. These are the questions that the engineering team has asked:
2. We'll need the device logs when the issue reoccurs.
3. Possible workarounds
4. Additional workaround
If the project is synced, try to access the project from another device.
Looking forward to the response.
Hello, I'm here again. The lack of a response is a tad bit concerning. Regardless, I have tried doing the project on a computer to no avail, to which I received this:
I don't quite understand why this is a problem. Does unsyncing the project cause it to suddenly not auto-save? All the files were uploaded to Adobe Cloud already before the project began to crash. Secondly, this project has refused to open for the past two weeks, and as I've said before, started to crash for no apparent reason before stopping entirely. I'm a limited time schedule and I'm curious to see what you've so far have had in mind to fix this issue. An issue that arose out of absolutely nowhere and has been unresolved for the past couple weeks.
Listen, if you guys have a solution, then say it. If not, then tell me. It's been more than week and no word has come from Adobe, so I'm assuming either this topic has been dropped by whatever team is looking at it, or you just don't care.
Frankly, at least tell me you no longer care. It's been about nine days.
I'm extremely sorry for the delay in response. I was down with fever, hence, I couldn't follow-up from last couple of days.
I read the responses. Thanks for trying the suggestions provided.
Do you get the option to share the logs as suggested in #2?
Let me know.
I am having this same issue, I have done all of your suggestions and none have worked. I was only cutting video, I added no other feature. I deleted the video and tried 2 times to upload the videos again and it's black and has the same error as above, Rush cannot open project. I am on an iPhone 8S all current updates and newly downloaded rush a few months ago.
Before my projects would turn red and said invalid media, when I synced them, now I don't want to sync anything. I've upgraded to the paid version thinking it would be better but, now they won't open at all.
Having the same issue
- iPhone xs
- iOS 13.5.1
- Rush 1.5.20
If you're willing to do some additional troubleshooting with me, I'm hoping we can retrieve your project although we may not be successful. However, if you're willing to give it a try, here's what would be most helpful.
Hopefully, we can do some work to make that project available again. Thanks for your patience here.
Thank you very much for your help!
Hi, Is anyone available to help asap? I frankly don't have time for the delays as above in responses.
I'm having the exact same issues with version 1.5.5 (868) it can open another project but not my most recent, I'm due to upgrade to the full version but I have one more export left and have started editing (social media content) via here hence the timley urgency.
I am using an iPhone8+ to film (in 4k) and edit on.
Please advise urgently!
Will I have to just completely delete the app and find something else to use? if so what do you suggest?
Really sorry you're running into this problem. I would love to try to help you if you're willing. Providing the logs from Rush will be very helpful. I'll also suggest one other possible workaround.
1. If your project is not synced already, turn on sync
2. Attempt to open your project on another device mobile or desktop
Getting this information is essential for us to be able to understand and fix the issue.
Hope you are well. I am having the same issue. It is my assignment project, I really wish that you could help me with retrieving my project!! Please!!
I have the latest version of Rush, IOS 13.2 on my iPad Air 2019.
The link to the "logs and project files": https://drive.google.com/file/d/1UGz8QEJjERcqN7WNcNPcXFq0JELvXy60/view?usp=drivesdk
Please let me know what else I can do.
Hi! I'm also having the same problem as everyone here. I tried the troubleshooting mentioned but i'm still getting the "Unable to Open Project" prompt. Please let me know if someone from Adobe or an expert can address this issue, we can connect thru email or zoom. Thanks!
I figured it out! I was having the same problem. When prompted to log n or continue with Facebook, MAKE SURE TO LOG IN WITH YOUR ADOBE LOGIN. I logged in with Facebook and had the same issue. I then logged out and back in with adobe login and bam! It worked!
Thanks for sharing your experience Inclusive_Excursions.
didn't work for me either. How do I download version 1.5.5 on my iPhone, the app store only shows 1.5.25, I don't see a new version or an update selection available.
Anyone figured it out yet? The answer given by Inclusive_Excursions didn't work for me. The project is not opening on my iPhone, Rush desktop nor Premiere Pro. Help! Need the project so bad!
This is now happening to me too? On both iPad and iPhone... Just spent hours creating and editing, I came out then couldn't get back in on either device.
I am having the same issue. My other projects open fine but the one I just did will not open. I am using an iPad Pro 12.9" on iPad OS 14.2 and all of the media was from my iPhone 12 Pro.