Unable to open video on phone or ipad

[speel2024]

I just finished my 2 week project when the app crashed during exporting and now I can't open the video on my phone or ipad. This is due in the morning, kinda desperate for help.

[Kartika Rawat]

Hi there!

We're sorry for the issue. We can get this checked.

• Are you getting any error codes or messages?
• Does the project have any effects or titles?
• Have you tried exporting it through another preset?

Looking forward to your response.

Thanks,

Kartika