Unable to render successfully in Rush

New Here ,
Dec 09, 2019 Dec 09, 2019

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Every time I try to export, I nearly immediately get an error that reads "unable to render successfully" and nothing else. How do I fix this? I've already tried power cycling the app and the phone.

 

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Adobe Employee ,
Dec 09, 2019 Dec 09, 2019

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Hi there!


Welcome to the forum.
Sorry to hear that Rush is unable to render successfully.
• Which device are you using Rush on?
• What kind of media files are you working with?
You may check if there is enough space available in your targeted hard disk. Also, try to export other format and see if it's works.

 

Let us know.

 

Best,
KRawat

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New Here ,
Dec 10, 2019 Dec 10, 2019

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I am using an iPhone 6s, I'm not sure what type my media files are. They're all videos that came from my camera roll so maybe mp4? There's plenty of space on my phone for the video to save. How do I export other format?

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New Here ,
Jul 20, 2020 Jul 20, 2020

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The only way I got it to render was to remove the text tittle... so annoying seeing is we're paying to use these features. 

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New Here ,
Jul 21, 2020 Jul 21, 2020

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I am having the same issue???? I am using Note 9. Need help!!!

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New Here ,
Jul 23, 2020 Jul 23, 2020

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Having the same problem with not being able to render successfully, does anyone have any suggestions?

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Community Beginner ,
Sep 09, 2020 Sep 09, 2020

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I am getting the same error as well.  20 minutes, bare bones video. No transitions, no titles.

I checked my device (iPad) for space. 200 G available. Estimated file size: 785 MB

Another post mentioned locking the tracks. Done. Powered down and turned back on.

Tried all three available presets for quality setting.

 

Still getting the error. Of course this is happening on a tight deadline, lol.

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Hey Heather5C3D, struggling with the same situation over here and wondering if you'd managed to figure it out in the end ?

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New Here ,
Sep 26, 2020 Sep 26, 2020

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Getting the same problem - plenty of room on my iPhone, file size 355MB. Tried shutting down the phone - the error comes a lot later 😄 At some trials it does not even give the error message, just hung. Has anyone figured it out yet? Wouldn't mind switching to Premium, but does that solve the problem???

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New Here ,
Sep 26, 2020 Sep 26, 2020

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Hey! I managed to solve the problem. When I was looking for help on my computer, didn't remember my Rush password and made a password reset. When I opened Rush on my phone again, I was required to login again with my new password. Tried rendering again and it worked! Did nothing with the video itself.

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New Here ,
Nov 08, 2020 Nov 08, 2020

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I'm now dealing with this same issue. I have restarted, signed out then back in, and confirmed that there is almost 200gb available on my iphone7....what's the resolution for this?

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Hey, just wondering if you managed to figure this out in the end? I have to submit a video for a project and I'm sat here stressing that I won't be able to upload it!

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New Here ,
Apr 11, 2021 Apr 11, 2021

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I locked each audio and video track and it worked!

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New Here ,
Jun 06, 2021 Jun 06, 2021

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Hey! Thanks for that tip, I actually tried locking each and it actually worked. It was of really great help cause I went through a lot of links and almost an hour of frustrated crying. Thank you so much!

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14 hours ago 14 hours ago

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LATEST

iphone SE (2020), plenty of free space, up to date OS. locking the tracks was the only thing that worked. Thank you!! 

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New Here ,
Apr 11, 2021 Apr 11, 2021

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I u installed and reinstalled the app on my phone and now have no issues.

 

The process did erase my presets that I had for different devices, so that sucks but at least I can export videos now.

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