• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Updated version will not load - 1.5.20

Explorer ,
Jul 25, 2020 Jul 25, 2020

Copy link to clipboard

Copied

The app on my Win 10 laptop was just working fine this morning. I noticed an update message come in, then the next time I closed and reloaded I just see the spinning icon at the main Your Projects window. No projects are listed, and I cannot do anything.

 

robertmazzo_0-1595694343823.png

 

TOPICS
Desktop version , Freeze or hang

Views

179

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2020 Jul 27, 2020

Copy link to clipboard

Copied

Hi Robert,

We're sorry to see that you're getting an issue while launching Premiere Rush.  We're seeing similar reports coming from other users as well. Please refer to this link that direct you to the community thread for more information: https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/113172...

Let us know if that helps.

Thanks,

Kartika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 29, 2020 Jul 29, 2020

Copy link to clipboard

Copied

LATEST

I thought I had replied that I got it working by downloading the Adobe Cloud desktop app. For some reason I don't see my reply to my own post. But thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines