Highlighted

Updated version will not load - 1.5.20

New Here ,
Jul 25, 2020

Copy link to clipboard

Copied

The app on my Win 10 laptop was just working fine this morning. I noticed an update message come in, then the next time I closed and reloaded I just see the spinning icon at the main Your Projects window. No projects are listed, and I cannot do anything.

 

robertmazzo_0-1595694343823.png

 

TOPICS
Desktop version, Freeze or hang

Views

43

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Updated version will not load - 1.5.20

New Here ,
Jul 25, 2020

Copy link to clipboard

Copied

The app on my Win 10 laptop was just working fine this morning. I noticed an update message come in, then the next time I closed and reloaded I just see the spinning icon at the main Your Projects window. No projects are listed, and I cannot do anything.

 

robertmazzo_0-1595694343823.png

 

TOPICS
Desktop version, Freeze or hang

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 25, 2020 0
Adobe Employee ,
Jul 27, 2020

Copy link to clipboard

Copied

Hi Robert,

We're sorry to see that you're getting an issue while launching Premiere Rush.  We're seeing similar reports coming from other users as well. Please refer to this link that direct you to the community thread for more information: https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/113172...

Let us know if that helps.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 27, 2020 0
New Here ,
Jul 29, 2020

Copy link to clipboard

Copied

I thought I had replied that I got it working by downloading the Adobe Cloud desktop app. For some reason I don't see my reply to my own post. But thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 29, 2020 0