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Upgraded / Paid but showing as not?!?

New Here ,
Jun 04, 2020

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 I have the app on my mobile phone and I wanted to export more videos which I have created. I paid the monthly subscription of £8 and 99 but it's still saying I have reached my limit on the application. I have logged out and log back in as well as reinstalling the application. I still have no idea can anyone help me please?

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Upgraded / Paid but showing as not?!?

New Here ,
Jun 04, 2020

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 I have the app on my mobile phone and I wanted to export more videos which I have created. I paid the monthly subscription of £8 and 99 but it's still saying I have reached my limit on the application. I have logged out and log back in as well as reinstalling the application. I still have no idea can anyone help me please?

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Mobile version

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89

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Jun 04, 2020 0
Adobe Employee ,
Jun 10, 2020

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Hi there,

We're sorry for the trouble. Did you update your Rush plan from the App store? Please contact us mentioned here: https://helpx.adobe.com/in/premiere-rush/kb/known-issues.html#Accountrelatedissues

 

Let us know how it goes.

 

Thank you,

Kartika

 

 

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