Uploading "complete" but video is only partially showing (missing media) in Premiere Rush

[haichew]

Finally got around to using Rush on my IPhone. Video seems to be completely uploaded. Time is there but some parts of my project are playing when I run the video but it is blank. 

What do I need to do to get my project completely uploaded? I tried restarting my phone and reinstalling the app.

Title edited by mod

[haichew]

When I check project assets, the parts that I am missing says "Missing Media". What do I have to do to fix this? How do I reconnect the media?

[Kartika Rawat]

Hi there,

We're sorry to hear this. Could you share more info with us?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Could you confirm if your project is synced to Creative Cloud? https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html
• Would you mind sharing the screenshot of the error message?

Let us know, we're here to assist.

Thanks,

Kartika

[hdemarjian]

I'd been using Rush on my laptop, which stopped working, so I had to get a new one. I am on a new laptop and every project that I have, which were all synced to the cloud, shows up with a red screen and exclamation point. It seems all my media needs to be reconnected and I don't know what to do. I'm freaking out.

[caroline_edits]

Yo haichew – happy to help with this!

Could you tell me what kind of media you're editing? What did you use to film it? 
I'm also curious if this project is synced to the cloud or not.

Thanks!

Caroline