Using animated transparent motion graphic isn't working

New Here ,
Mar 27, 2021 Mar 27, 2021

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I have a service called Digital Juice that I use for additional graphic elements. For some reason the motion graphic elements with a transparent background or an alpha channel do not work in Adobe Rush. They WILL work for the first time I play the motion element in the timeline, but after the first time the background becomes white or black. Is there anyway to fix this. 
Digital Juice provides multiple formats to download but each that I have tried did the same thing. Thanks for your help. 

 

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Error or problem, How to, Performance

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi there!

We can get this checked. Which device are you using? Can you share a sample file with us to test it?

Let us know.

Thanks,

Kartika

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