Very poor performance of adobe apps recently - premiere rush

New Here ,
May 23, 2021 May 23, 2021

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So recently multiple Adobe cloud apps started acting up terribly, adobe ps wouldn't focus stack a bunch of photos without freezing stubbornly before I rebooted the computer. But now premiere rush is acting much worse. I can't export a video without the app freezing, when I click cancel, since it stops progressing for over an hour, it cancels but then the whole system dies and I can't even move the mouse.

 

i7 8750H - 16GB. File size is 1300 MBs.

 

Honestly, this is just awful, adobe forces users to pay a monthly subscription fee instead of selling the apps for a fixed price, and in return offers piss poor quality. Is there anything I can do or is it time to start learning resolve now?

TOPICS
Crash, Desktop version, Error or problem, Export, Freeze or hang, Performance

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Hi Monro!

Sorry for the frustration. We can get this checked. 

  • Are you getting any error codes or messages?
  • What type of media files are you editing (codec/ format, frame rate, frame size)?
  • Can you try resetting the preferences and see if that works? https://www.youtube.com/watch?v=WvKL1Arhvl8

 

Let us know.

Thanks,

Kartika

 

Is Premiere Rush on the dekstop starting to misbehave? Fear not! It was working and it shall work again! This video shows you how to "reset the peferences" ...

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New Here ,
May 24, 2021 May 24, 2021

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Sadly it didn't work, btw: I'm now trying to render it at 720p mono audio and low quality, a 48mb file, rush still doesn't work. I redid the project in filmora go and was able to render it perfectly fine at 4k. That is freeware btw.

 

Honestly, it's starting to feel that adobe creative cloud is a huge waste of money.

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