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Video clip is only showing black screen in Adobe Rush on iPhone

New Here ,
Apr 10, 2020

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I am using Adobe Rush on my iPhone 11 Pro Max. I have multiple clips in a sequence and now one of my clips just turned to a black space. The app wont let me select the clip to delete it or move it. Its just a black space filling up that section in my sequence.

I know that the file cant be corrupt or anything because its a clip from a longer video, where another small clip from the original video is working just fine. I have tried refreshing the app & even logging into the project from another device & it just shows the same black space. Please help. I would hate to start this project all over due to the amount of work I've already put into it.

 

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Error or problem, Mobile version, Preview

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Video clip is only showing black screen in Adobe Rush on iPhone

New Here ,
Apr 10, 2020

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I am using Adobe Rush on my iPhone 11 Pro Max. I have multiple clips in a sequence and now one of my clips just turned to a black space. The app wont let me select the clip to delete it or move it. Its just a black space filling up that section in my sequence.

I know that the file cant be corrupt or anything because its a clip from a longer video, where another small clip from the original video is working just fine. I have tried refreshing the app & even logging into the project from another device & it just shows the same black space. Please help. I would hate to start this project all over due to the amount of work I've already put into it.

 

Attached is a screenshot of how it shows up 

TOPICS
Error or problem, Mobile version, Preview

Views

756

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 10, 2020 1
Adobe Employee ,
Apr 15, 2020

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Hi Taylor,

We're sorry for the issue. Can you provide more info so that we can start with troubleshooting?

Let us now, happy to help.

Thank you,

Kartika

 

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Apr 15, 2020 0
New Here ,
May 19, 2020

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I have a similar issue. I dragged a cut scene to a different place in the video, and it left a black space that I can't delete, can't get yellow borders on it. It now remains in the video as a second of black screen. I have version 1.2.12. This kinds sucks. I edited everything and am ready to export, except for these blacked out seconds in the middle of the video.

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May 19, 2020 0