Video clips showing in editor but not when exported

[michelle.wcho]

Help! There are some video clips that are showing as black screen, only after the full project is exported. I can still heard the audio but no visual. I've tried deleting and reuploading the files and even requested the files be sent via another method from the person I received them from. Nothing works!

[Kartika Rawat]

Hi Michelle!

We're sorry for the trouble. Please provide more information for troubleshooting.

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• What type of media files are you editing (codec/ format, frame rate, frame size)?
• Which device are you using?

Let us know. Happy to help.

Thanks,

Kartika