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Hello! I'm doing a project with students using Rush. It keeps crashing on their Windows machines, so I'm allowing them to use iPads as a backup. It's worked fine until today. I have a student who added his video files (MP4s) to the Creative Cloud file storage, then opened Rush on the iPad to add the files. The preview of the files looks normal, but when they are imported into a new project in Rush, they are just solid green (see attached image). Help!
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Hi there!
I think your device made need an update. Could you check out this link for me?
Update your iPhone, iPad, or iPod touch - Apple Support
Thanks!
Caroline
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They are maintained and updated regularly by our technology staff, and these ipads are up to date. Rush is also updated.
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Hi HeatherN,
Wow, sorry about this. I would say that the issue likely has to do with the codec contained inside the .mp4 wrapper. It may be some variant that is not supported by Rush.
A workaround for situations like this requires that you "transcode" (rip) new files from a different application, then try importing them. The program a lot of people with format issues use is called "Handbrake." It's a free download. Try transcoding a short clip and see if it imports. If it does, transcode the other files to continue working in Rush.
The student's method of acquiring those files might be done differently next time. If it's streaming video of some kind, they often need transcoding. If it's a camera that created those files, check the settings to make sure they're compatible with Rush. The student might also try a different camera or shoot natively in Rush.
Hope that helps!
Thanks,
Kevin
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Same issue with the new Android app released today. All videos (taken from camera, as well as stuff downloaded from the internet are all green. Either Rush doesn't support mainstream video codecs or the app isn't calling them correctly from the device.
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Hi Kent,
Is your device listed as a supported device?
Let us know!
Thanks,
Kevin
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Yes. Pixel 3 XL
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I just installed on my Galaxy 9 plus and on first look it seems to work pretty well. Still can’t figure out the ipad issue.
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Echoing this. On all my phones (Pixel 3XL, Pixel 2XL, Galaxy S10+) the video is green. I can "play" it and hear the audio, but video not so much. The ​same project synced to my desktop looks right. This also happens when importing the example clips.
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Update: even when using the in-App capture it shows as green files. Photos work, videos don't.
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Hi Mikka,
Sorry for the frustration. Can you try a hard restart of each device?
Thanks,
Kevin
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What do you mean by "hard-restart"? Are you saying restart the device, or a hard reset and wipe off the device?
Restart.... Done - didn't help.
Hard reset... No Way! Don't need your software that bad.
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All I meant was to completely shut down the phone, not wipe it. Sorry that didn't work. I'll keep working on your issue. Apologize for the frustration.
Kevin
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No dice Even cleaning out Storage, restarting via ADB, and trying again did not do the trick.
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Mikka,
Can you play video in other apps?
Cheers,
Kevin
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Yes, I can.
The steps in order:
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Hello heathern26898880 mikka2061​ and kentdedman​
Sorry, you all are running into this issue. We appreciate all the information you have provided.
Would it be possible to provide a video file or files that is causing this issue? However, you want to share it is fine, Creative Cloud, Dropbox, etc. This will be used for testing purposes only.
Hoping to get a handle on this. Lastly, it would also be helpful to know the exact OS version and Rush version installed (sorry if you mentioned it earlier but I didn't notice).
Thanks in advance,
PG
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Would it be possible to provide a video file or files that is causing this issue? However, you want to share it is fine, Creative Cloud, Dropbox, etc. This will be used for testing purposes only.
You already have them It happens with the example files that come with Rush as well as any other media.
I am running Android Pie, latest Patch, on the Pixel 3XL (which is the only one I've tested today and have no access to right now), running both the beta and the current Play Store version of Rush.
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Hi Heather N,
Can you try a hard restart of your device? That has solved the issue for others.
Thanks,
Kevin
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This has been happening to me on my iPad Pro 12" 2021 it's been restarted, I've tried transcoding, the file will play once and then parts of it will go green.
I suspect that it may have issues with caching or rendering playback with longer clips,
Rush also crashes at startup if you don't have Internet access without error
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I have the same issue on the same device did you find the issue?
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the solution*