videos not uploading

New Here ,
Apr 20, 2020 Apr 20, 2020

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i loaded premier rush and tried to begin using but when i select the videos (any videos including the samples) it goes to 'preparing media' holds that screen for several minutes and then shuts down.... 

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Crash, Freeze or hang

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New Here ,
Apr 20, 2020 Apr 20, 2020

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yes i tried to re-install. (3 times)

same issue.

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