Videos recorded on iPhone 12 Pro won’t upload

New Here ,
Nov 21, 2020

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I just got the bee iPhone 12 Pro and now when I try to import videos from my camera roll to a project in Premier Rush (mobile) I get an "unsupported media type" error message. I tried uploading videos I took prior to getting the new phone and they upload just fine. I am using the latest version of IOS and there are no updates needed for Premier Rush either.

Hi all! 

 

There is a new version of Rush today that includes a number of great features including the ability to import your files from the iPhone 12. 

 

Enjoy! 

 

Peter

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Import, Mobile version

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Videos recorded on iPhone 12 Pro won’t upload

New Here ,
Nov 21, 2020

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I just got the bee iPhone 12 Pro and now when I try to import videos from my camera roll to a project in Premier Rush (mobile) I get an "unsupported media type" error message. I tried uploading videos I took prior to getting the new phone and they upload just fine. I am using the latest version of IOS and there are no updates needed for Premier Rush either.

Hi all! 

 

There is a new version of Rush today that includes a number of great features including the ability to import your files from the iPhone 12. 

 

Enjoy! 

 

Peter

TOPICS
Import, Mobile version

Views

1.3K

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Nov 21, 2020 7
New Here ,
Nov 23, 2020

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Same here, hoping Adobe is working on a fix

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Nov 23, 2020 2
New Here ,
Nov 24, 2020

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It's completely uncomfortable. When I try to import a HDR video(4K, 60) shot on iPhone 12 pro to mobile Premier rush, it doesn't work normally. So I uproaded the video to mobile Creative Cloud and then tried to import it on mobile Premiere rush. Importing the vedio was possible. However, the color tone of the project had been murkily broken.

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Nov 24, 2020 1
New Here ,
Nov 24, 2020

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Found a solution for now. Iphone Settings > camera > formats > most compatible 

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Nov 24, 2020 1
New Here ,
Nov 26, 2020

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This worked!  But it doesn't apply to previous videos, only the new one's.  

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Nov 26, 2020 5
Community Beginner ,
Dec 03, 2020

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I did this too, and it worked if you do it beforehand, but I have ALOT of useless footage now that needs editing. Need to find a converter....

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Dec 03, 2020 1
New Here ,
Dec 04, 2020

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Any suggestions for a converter?! 🙂

 

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Dec 04, 2020 0
New Here ,
Nov 28, 2020

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Has this been fixed by Abode yet? Trying to use video filmed on iPhone12 to make a video? 

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Nov 28, 2020 3
New Here ,
Nov 29, 2020

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Looks like the issue still persists. Just ran into the same issue on my iPhone12.

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Nov 29, 2020 3
Community Beginner ,
Nov 30, 2020

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I have the same issue.  It's completely unacceptable and absolutely ridiculous that Adobe was caught off guard with this.  

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Nov 30, 2020 3
Adobe Employee ,
Nov 30, 2020

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Hello,

 

We're sorry for this inconvenience. We're working as fast as we can to add support to the latest HDR format from Apple. For now, the solution is to disable HDR format in your device's Settings.

 

Open Settings > Camera > Record Video, then toggle off the switch next to "HDR Video."

 

You can follow the progress here:

https://adobe-video.uservoice.com/forums/916423/suggestions/41790415

 

Thank you,

 

Peter

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Nov 30, 2020 2