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Videos Uploaded Look Crazy

New Here ,
May 09, 2019

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Hi there,

Yesterday, I was creating a video on Rush and it basically killed my computer. So I got a new one this morning and went back to make the video again, but - this time - the videos are uploading very strangely and it's difficult to work with.

That is what the videos look like when I upload them into the program. This wasn't happening yesterday.

Any clue as to how to fix this issue?

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Videos Uploaded Look Crazy

New Here ,
May 09, 2019

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Hi there,

Yesterday, I was creating a video on Rush and it basically killed my computer. So I got a new one this morning and went back to make the video again, but - this time - the videos are uploading very strangely and it's difficult to work with.

That is what the videos look like when I upload them into the program. This wasn't happening yesterday.

Any clue as to how to fix this issue?

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148

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May 09, 2019 0
Adobe Employee ,
May 09, 2019

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May 09, 2019 1
New Here ,
May 13, 2019

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I downloaded all necessary drives and it's still not working

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May 13, 2019 0
Adobe Employee ,
May 14, 2019

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Brynley,

We are so sorry that the document did not assist you. It is definitely related to specific drivers. I think 1-1 call/chat support should get you a fix. Can you please contact us here? Adobe Help Center

Hope we can get you sorted ASAP.

Thank You,

Kevin

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May 14, 2019 1