Copy link to clipboard
Copied
Hi there,
Yesterday, I was creating a video on Rush and it basically killed my computer. So I got a new one this morning and went back to make the video again, but - this time - the videos are uploading very strangely and it's difficult to work with.
That is what the videos look like when I upload them into the program. This wasn't happening yesterday.
Any clue as to how to fix this issue?
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I downloaded all necessary drives and it's still not working
Copy link to clipboard
Copied
Brynley,
We are so sorry that the document did not assist you. It is definitely related to specific drivers. I think 1-1 call/chat support should get you a fix. Can you please contact us here? Adobe Help Center
Hope we can get you sorted ASAP.
Thank You,
Kevin