When adding photos (jpg / png) they just appear as blank / black screen.

New Here ,
Jun 12, 2020 Jun 12, 2020

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Help please!

 

If I add video to the reel it plays fine.

But when I add photos (jpg or png) - the screen goes black when the preview get to that point.

It also exports as black screen.

 

Any ideas?

 

Windows 10

Rush v1.5.12

 

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Desktop version, Error or problem, Preview

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Hi ther2!

That's weird. Can you share your system details (CPU, RAM GPU)?

Try these steps:

  • Disable Use Optimized Clips listed under View.
  • Try with different export presets.

Let us know how it goes.

Kartika

 

 

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