Why does Premier Rush keep crashing?

Community Beginner ,
Jan 09, 2020 Jan 09, 2020

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I have Adobe Premier Rush and it keeps freezing up and not responding when I try to edit videos -- why is this happening and how can I fix it?

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Crash, Error or problem, Freeze or hang, Performance

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correct answers 1 Correct Answer

Community Beginner , Dec 28, 2020 Dec 28, 2020
I might have a solution: please let Premier Rush to full sync your existing projects, just wait 10-15 min depens of you internet and exiting projects then try to work.... I was able to use it now is working fine

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Adobe Community Professional ,
Jan 10, 2020 Jan 10, 2020

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What device is it on and what operating system?

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Community Beginner ,
Jan 10, 2020 Jan 10, 2020

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I am on a PC running the latest version of windows with all of the updates.

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Adobe Community Professional ,
Jan 10, 2020 Jan 10, 2020

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I assume you've got a good processor (at least a fast i5 or i7), plenty of room on your hard drive and a good 12 gig or more of RAM.

 

What is the format and resolution of your video and what device was it recorded on?

 

What happens if you edit a project that just includes simple media, like photos? 

 

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Community Beginner ,
Jan 10, 2020 Jan 10, 2020

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My processor is i5.  I have 6.00GB of installed RAM.  

The software did work ok when I initially uploaded it in September, but since then it has gotten progressively worse with freezing and crashing.  Do you think it is worth trying to re-install it?

The video I'm using is mostly from my iphone and some from Videvo.  I tried doing a simple video with photos, but it's not even opening all the time now.  And it freezes so much I can't even create a test video.

 

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New Here ,
Jan 15, 2021 Jan 15, 2021

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same, what's funny is that it worked perfectly fine for the three free exports, I upgraded/purchased the software and now it's giving me an error every time regardless of video export settings

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New Here ,
Jan 15, 2021 Jan 15, 2021

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same!

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New Here ,
Jan 10, 2020 Jan 10, 2020

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I'm having the exact same issue with my macbook pro

2.3 GHz Intel Core i5

 

I can't seem to edit much of anything in this program. 

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Explorer ,
Feb 06, 2020 Feb 06, 2020

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The app continuously crashes on my iPhone 11 Max Pro and it's maddening. Migrated over to the desktop app and it's just as frustrating. Not sure how this is a viable workflow.

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New Here ,
Mar 15, 2020 Mar 15, 2020

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Very frustrating. This exact same issue has been happening to me for about a month on my brand new iPad. I feel like it's a sync error w adobe cloud. Anyway ever find out how to fix?

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Community Beginner ,
Mar 15, 2020 Mar 15, 2020

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I was the initial poster in this chain -- I couldn't make it stop crashing and didn't receive support from Adobe so I cancelled my subscription to Premier Rush and now do my work on imovie.

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Explorer ,
Mar 17, 2020 Mar 17, 2020

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Bummer that you're experiencing the same thing. The support team suggested that I encode all the .mov clips to .mp4 files using HandBranke then see if that helped. My project was virtually done so I would have had to recreate the entire thing since there is no "relink" or "replace" feature on the mobile app.

 

I requested a refund and now work with LumaFusion and have no issues. 

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New Here ,
Oct 29, 2020 Oct 29, 2020

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thank you informing us about LumaFusion. it's $30 as opposed to $200 i paid for Rush which makes me want to rip my hair out.

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New Here ,
Nov 14, 2020 Nov 14, 2020

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The same issue is happening with me currently i can't stay for more than 1min on any video in 1080p, it keep crashing whenever i try to cut or edit anything. Total waste of time and money i guess i will switch to LumaFusion as suggested here by someone.

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New Here ,
Feb 03, 2021 Feb 03, 2021

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I am using a brand new iPad Pro, tried importing only like 10 clips from Creative Cloud, imported them, and every time I touch a clip it crashes, paying for this each month is a joke, Rush is a joke which is sad because it's actually a great product.  It's embarrassing trying to edit on this and the constant crashes are unworkable.  This product is garbage. 

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Community Beginner ,
Apr 28, 2020 Apr 28, 2020

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This keeps happening to me too! I'm on an up to date Windows 10. I spent 4 hours creating a video for it to freeze, not respond and crash on me. It now keeps coming up with a window where the program will not start and everytime I try to open it says "Crash Report for Premiere Rush". I've ever uninstalled and reinstalled the program!!!!!!!!!!!!!

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Community Beginner ,
Jul 30, 2020 Jul 30, 2020

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I am having the same problem and it seems like Adobe doesn't care if this product works or not. If they even tested it on a PC for 5 minutes they would know they have a problem!

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Community Beginner ,
Apr 28, 2020 Apr 28, 2020

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This is happening for me as well. I'm on a PC and everything is up to date. Very frustrating, as I use this for work and need it to be dependable.

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Community Beginner ,
Jun 15, 2020 Jun 15, 2020

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Is anybody receiving support for this issue? I haven't been able to use Rush on my laptop for months. 

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Same here. Tried reinstalling older versions. Upgrading and downgrading graphics etc etc etc. Really frustrating. I was really happy with Rush for 4-5 months but now it's a waste of time and money. I am days away from cancelling my subscription and switching to something else.

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Community Beginner ,
Sep 04, 2020 Sep 04, 2020

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I hope it's working for you now, Barry! I'm not sure what changed, but it's finally working. I was able to use it today. Hallelujah!

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New Here ,
May 07, 2020 May 07, 2020

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This is also happening to me. The program keeps crashing every minute, this is really frustrating.

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New Here ,
May 08, 2020 May 08, 2020

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Has been happening to me for about a week now and I was so close to finishing my project when it happened. As soon as I finish this video I am unsubscribing.

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New Here ,
May 15, 2020 May 15, 2020

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I used it for this uni assignment that was due last night. I cannot export it at all, the lecturer has at least given me an extension but I've tried on 6 different devices to export my video and it keeps crashing. This is ridiculous 

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New Here ,
May 21, 2020 May 21, 2020

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I've been making lots and lots of videos with Rush since we've been working remotely--about 40 in total. I'm using an iMac running OS 10.15. I noticed since the latest update that every time I try to use Rush it crashes as well. I can open the program, go to a project, but once I try to do something in that project like add a title or move a clip, the app crashes. I've got about 10 more videos to create for a work project and would like them to have the same titles and look. But I'm going to have to switch over to iMovie or another app that I can rely on.

I like the simplicity of Rush--particularly when farming out tasks to student workers and that it isn't Mac or PC dependent. But I simply can't work with a software that breaks down in this manner. Any advice?

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