I have Adobe Premier Rush and it keeps freezing up and not responding when I try to edit videos -- why is this happening and how can I fix it?
What device is it on and what operating system?
I am on a PC running the latest version of windows with all of the updates.
I assume you've got a good processor (at least a fast i5 or i7), plenty of room on your hard drive and a good 12 gig or more of RAM.
What is the format and resolution of your video and what device was it recorded on?
What happens if you edit a project that just includes simple media, like photos?
My processor is i5. I have 6.00GB of installed RAM.
The software did work ok when I initially uploaded it in September, but since then it has gotten progressively worse with freezing and crashing. Do you think it is worth trying to re-install it?
The video I'm using is mostly from my iphone and some from Videvo. I tried doing a simple video with photos, but it's not even opening all the time now. And it freezes so much I can't even create a test video.
same, what's funny is that it worked perfectly fine for the three free exports, I upgraded/purchased the software and now it's giving me an error every time regardless of video export settings
I'm having the exact same issue with my macbook pro
2.3 GHz Intel Core i5
I can't seem to edit much of anything in this program.
The app continuously crashes on my iPhone 11 Max Pro and it's maddening. Migrated over to the desktop app and it's just as frustrating. Not sure how this is a viable workflow.
Very frustrating. This exact same issue has been happening to me for about a month on my brand new iPad. I feel like it's a sync error w adobe cloud. Anyway ever find out how to fix?
I was the initial poster in this chain -- I couldn't make it stop crashing and didn't receive support from Adobe so I cancelled my subscription to Premier Rush and now do my work on imovie.
Bummer that you're experiencing the same thing. The support team suggested that I encode all the .mov clips to .mp4 files using HandBranke then see if that helped. My project was virtually done so I would have had to recreate the entire thing since there is no "relink" or "replace" feature on the mobile app.
I requested a refund and now work with LumaFusion and have no issues.
thank you informing us about LumaFusion. it's $30 as opposed to $200 i paid for Rush which makes me want to rip my hair out.
The same issue is happening with me currently i can't stay for more than 1min on any video in 1080p, it keep crashing whenever i try to cut or edit anything. Total waste of time and money i guess i will switch to LumaFusion as suggested here by someone.
I am using a brand new iPad Pro, tried importing only like 10 clips from Creative Cloud, imported them, and every time I touch a clip it crashes, paying for this each month is a joke, Rush is a joke which is sad because it's actually a great product. It's embarrassing trying to edit on this and the constant crashes are unworkable. This product is garbage.
This keeps happening to me too! I'm on an up to date Windows 10. I spent 4 hours creating a video for it to freeze, not respond and crash on me. It now keeps coming up with a window where the program will not start and everytime I try to open it says "Crash Report for Premiere Rush". I've ever uninstalled and reinstalled the program!!!!!!!!!!!!!
I am having the same problem and it seems like Adobe doesn't care if this product works or not. If they even tested it on a PC for 5 minutes they would know they have a problem!
This is happening for me as well. I'm on a PC and everything is up to date. Very frustrating, as I use this for work and need it to be dependable.
Is anybody receiving support for this issue? I haven't been able to use Rush on my laptop for months.
Same here. Tried reinstalling older versions. Upgrading and downgrading graphics etc etc etc. Really frustrating. I was really happy with Rush for 4-5 months but now it's a waste of time and money. I am days away from cancelling my subscription and switching to something else.
I hope it's working for you now, Barry! I'm not sure what changed, but it's finally working. I was able to use it today. Hallelujah!
This is also happening to me. The program keeps crashing every minute, this is really frustrating.
Has been happening to me for about a week now and I was so close to finishing my project when it happened. As soon as I finish this video I am unsubscribing.
I used it for this uni assignment that was due last night. I cannot export it at all, the lecturer has at least given me an extension but I've tried on 6 different devices to export my video and it keeps crashing. This is ridiculous
I've been making lots and lots of videos with Rush since we've been working remotely--about 40 in total. I'm using an iMac running OS 10.15. I noticed since the latest update that every time I try to use Rush it crashes as well. I can open the program, go to a project, but once I try to do something in that project like add a title or move a clip, the app crashes. I've got about 10 more videos to create for a work project and would like them to have the same titles and look. But I'm going to have to switch over to iMovie or another app that I can rely on.
I like the simplicity of Rush--particularly when farming out tasks to student workers and that it isn't Mac or PC dependent. But I simply can't work with a software that breaks down in this manner. Any advice?