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Why does Premier Rush keep crashing?

Community Beginner ,
Jan 09, 2020

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I have Adobe Premier Rush and it keeps freezing up and not responding when I try to edit videos -- why is this happening and how can I fix it?

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Crash, Error or problem, Freeze or hang, Performance

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Why does Premier Rush keep crashing?

Community Beginner ,
Jan 09, 2020

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I have Adobe Premier Rush and it keeps freezing up and not responding when I try to edit videos -- why is this happening and how can I fix it?

TOPICS
Crash, Error or problem, Freeze or hang, Performance

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6.2K

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Jan 09, 2020 6
Adobe Community Professional ,
Jan 10, 2020

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What device is it on and what operating system?

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Jan 10, 2020 0
Community Beginner ,
Jan 10, 2020

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I am on a PC running the latest version of windows with all of the updates.

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Jan 10, 2020 0
Adobe Community Professional ,
Jan 10, 2020

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I assume you've got a good processor (at least a fast i5 or i7), plenty of room on your hard drive and a good 12 gig or more of RAM.

 

What is the format and resolution of your video and what device was it recorded on?

 

What happens if you edit a project that just includes simple media, like photos? 

 

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Jan 10, 2020 0
Community Beginner ,
Jan 10, 2020

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My processor is i5.  I have 6.00GB of installed RAM.  

The software did work ok when I initially uploaded it in September, but since then it has gotten progressively worse with freezing and crashing.  Do you think it is worth trying to re-install it?

The video I'm using is mostly from my iphone and some from Videvo.  I tried doing a simple video with photos, but it's not even opening all the time now.  And it freezes so much I can't even create a test video.

 

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Jan 10, 2020 0
New Here ,
Jan 10, 2020

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I'm having the exact same issue with my macbook pro

2.3 GHz Intel Core i5

 

I can't seem to edit much of anything in this program. 

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Jan 10, 2020 1
Explorer ,
Feb 06, 2020

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The app continuously crashes on my iPhone 11 Max Pro and it's maddening. Migrated over to the desktop app and it's just as frustrating. Not sure how this is a viable workflow.

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Feb 06, 2020 2
New Here ,
Mar 15, 2020

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Very frustrating. This exact same issue has been happening to me for about a month on my brand new iPad. I feel like it's a sync error w adobe cloud. Anyway ever find out how to fix?

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Mar 15, 2020 0
Community Beginner ,
Mar 15, 2020

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I was the initial poster in this chain -- I couldn't make it stop crashing and didn't receive support from Adobe so I cancelled my subscription to Premier Rush and now do my work on imovie.

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Mar 15, 2020 0
Explorer ,
Mar 17, 2020

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Bummer that you're experiencing the same thing. The support team suggested that I encode all the .mov clips to .mp4 files using HandBranke then see if that helped. My project was virtually done so I would have had to recreate the entire thing since there is no "relink" or "replace" feature on the mobile app.

 

I requested a refund and now work with LumaFusion and have no issues. 

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Mar 17, 2020 1
Community Beginner ,
Apr 28, 2020

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This keeps happening to me too! I'm on an up to date Windows 10. I spent 4 hours creating a video for it to freeze, not respond and crash on me. It now keeps coming up with a window where the program will not start and everytime I try to open it says "Crash Report for Premiere Rush". I've ever uninstalled and reinstalled the program!!!!!!!!!!!!!

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Apr 28, 2020 3
Community Beginner ,
Jul 30, 2020

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I am having the same problem and it seems like Adobe doesn't care if this product works or not. If they even tested it on a PC for 5 minutes they would know they have a problem!

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Jul 30, 2020 1
Community Beginner ,
Apr 28, 2020

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This is happening for me as well. I'm on a PC and everything is up to date. Very frustrating, as I use this for work and need it to be dependable.

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Apr 28, 2020 3
Community Beginner ,
Jun 15, 2020

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Is anybody receiving support for this issue? I haven't been able to use Rush on my laptop for months. 

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Jun 15, 2020 1
New Here ,
Jun 16, 2020

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Same here. Tried reinstalling older versions. Upgrading and downgrading graphics etc etc etc. Really frustrating. I was really happy with Rush for 4-5 months but now it's a waste of time and money. I am days away from cancelling my subscription and switching to something else.

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Jun 16, 2020 0
Community Beginner ,
Sep 04, 2020

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I hope it's working for you now, Barry! I'm not sure what changed, but it's finally working. I was able to use it today. Hallelujah!

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Sep 04, 2020 0
New Here ,
May 07, 2020

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This is also happening to me. The program keeps crashing every minute, this is really frustrating.

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May 07, 2020 1