Will not pass media selection

New Here ,
May 17, 2021 May 17, 2021

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I have just downloaded this software to my PC and first impressions aren't the best at the moment.

 

It asked me to select the media for my video, I highlighted all that I needed and continued. I've had the buffer bar with 0% progress for the last 5 minutes now and I decided to force close the app from Task Manager. - I reopened the app again and this time it freezes on the gray screen with four unclickable options to the left hand side and a buffer in the center.

 

 

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Crash, Desktop version, Error or problem

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Adobe Employee , May 20, 2021 May 20, 2021
Hi there! Sorry for the frustration. We are aware of a similar issue. Let us know if this thread helps: https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tutorial/m-p/12031516#M9929 Looking forward to your response. Thanks, Kartika

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Adobe Employee ,
May 20, 2021 May 20, 2021

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Hi there!

Sorry for the frustration. We are aware of a similar issue. Let us know if this thread helps: https://community.adobe.com/t5/premiere-rush/trying-free-trial-of-rush-stuck-on-blue-circle-and-tuto...

 

Looking forward to your response.

Thanks,

Kartika

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