[WIN10] Rush stuck on open screen

Community Beginner ,
Aug 01, 2020 Aug 01, 2020

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Had to recently reinstall all Adobe apps and now Rush won't open. It just sits stuck in open mode with the circle loader. Help!

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Freeze or hang

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Adobe Employee , Aug 03, 2020 Aug 03, 2020
Hey Roxy! We're sorry for the trouble you're having Premiere Rush. Does this sound like the issue you're seeing? https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/11317242?page=1#M5975   Let us know if that helps. Thanks, Kartika

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Hey Roxy!

We're sorry for the trouble you're having Premiere Rush. Does this sound like the issue you're seeing? https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/113172...

 

Let us know if that helps.

Thanks,

Kartika

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Community Beginner ,
Aug 05, 2020 Aug 05, 2020

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Sadly, it did not work. Still stuck on the opening screen.

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Adobe Employee ,
Aug 05, 2020 Aug 05, 2020

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Oh! That's frustrating. I think we'll need to hop on a remote session to troubleshoot this further. Can you reach out to us via phone or chat here? http://helpx.adobe.com/contact.html 

Let us know how it goes.

 

Thanks,

Kartika

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Community Beginner ,
Aug 05, 2020 Aug 05, 2020

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It worked!! Gave it another try and woot!

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Adobe Employee ,
Aug 05, 2020 Aug 05, 2020

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That's so awesome to hear. Give us a shout if you need anything else. 

Happy to help 🙂

Kartika 

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