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[WIN10] Rush stuck on open screen

Community Beginner ,
Aug 01, 2020

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Had to recently reinstall all Adobe apps and now Rush won't open. It just sits stuck in open mode with the circle loader. Help!

Hey Roxy!

We're sorry for the trouble you're having Premiere Rush. Does this sound like the issue you're seeing? https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/11317242?page=1#M5975

 

Let us know if that helps.

Thanks,

Kartika

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[WIN10] Rush stuck on open screen

Community Beginner ,
Aug 01, 2020

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Had to recently reinstall all Adobe apps and now Rush won't open. It just sits stuck in open mode with the circle loader. Help!

Hey Roxy!

We're sorry for the trouble you're having Premiere Rush. Does this sound like the issue you're seeing? https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/11317242?page=1#M5975

 

Let us know if that helps.

Thanks,

Kartika

TOPICS
Freeze or hang

Views

63

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Aug 01, 2020 0
Adobe Employee ,
Aug 03, 2020

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Hey Roxy!

We're sorry for the trouble you're having Premiere Rush. Does this sound like the issue you're seeing? https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/113172...

 

Let us know if that helps.

Thanks,

Kartika

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Aug 03, 2020 0
Community Beginner ,
Aug 05, 2020

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Sadly, it did not work. Still stuck on the opening screen.

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Aug 05, 2020 0
Adobe Employee ,
Aug 05, 2020

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Oh! That's frustrating. I think we'll need to hop on a remote session to troubleshoot this further. Can you reach out to us via phone or chat here? http://helpx.adobe.com/contact.html 

Let us know how it goes.

 

Thanks,

Kartika

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Aug 05, 2020 0
Community Beginner ,
Aug 05, 2020

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It worked!! Gave it another try and woot!

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Aug 05, 2020 1
Adobe Employee ,
Aug 05, 2020

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That's so awesome to hear. Give us a shout if you need anything else. 

Happy to help 🙂

Kartika 

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Aug 05, 2020 0