Windows 10, recent update, Rush won't render

New Here ,
Feb 16, 2021 Feb 16, 2021

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Hi all,

 

I updated the app the other day and a flurry of issues happened, first, there was no audio, though it was visually showing like audio was playing, and it won't allow me to render, or even get to the "share" portion of the application.

I uninstalled and reinstalled and now have audio (yay), but it still won't even allow me to render or "share."

 

I'm sure I'm doing something wrong, Halp?

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Desktop version, Error or problem

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hi Heather!

Sorry about that. We can get this checked.

  • Could you provide your system details (CPU, RAM, GPU)?
  • What type of files are you editing (codec/ format, frame rate, frame size)?
  • Are you getting any error codes or messages while rendering? If so, can you share the screenshot?

 

Let us know. 

Thanks,

Kartika

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