x-t3 h.265 files can't be imported, anyone having the same issue?
"H.265 media with resolutions up to 8192x4320"
h.265 is listed as being supported
Are you on desktop or iOS? any particular fps...4K or UHD? Apologies for the inconvenience.
desktop. The h.265 files work fine in every other app (premiere, final cut, quicktime, etc.) but I get a generic error in rush and can't even generate a preview.
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Hello - I'm having the exact same generic import error as well.
I'm trying to import native 4k video files from an iPhone 10 (HEVC H.265 .MOV files) and it said they were supported when I subscribed but they don't seem to be working. I've downloaded all the videos locally on my Windows 10 desktop for import if that helps too. Please advise?
Very sorry about this. I recall watching a review of this camera on YouTube and its footage was not performing well with Premiere Pro CC 2018 (12.1.2). These files happen to be 10 bit HEVC files, aren't they? With that, that makes them slightly different than standard HEVC files. With that, I think that the fact that they are a bit different might be the reason they are not operating as expected.
We will investigate. I'll add my comments to the issue internally. I apologize for the frustration.
Thanks a lot,
correct, these are 10 bit HEVC files.
Thanks for the update
We have an internal bug filed, now. Thanks so much for your feedback. Please also log this on the User Voice site and I will upvote it. Hope we can get this fixed ASAP.
Omen21, and others on this thread. I created a user voice entry. Please upvote here: Support for importing Fujifilm x-t3 H.265 files
Hope we can get this fixed ASAP. Don't forget to upvote!
Hi Damian and Jon,
10bit files from XT-3 and other sources should be working in Rush. If you haven't done so already, check out the latest version of Rush (1.2).
If you run into any issues please let us know. Thanks for the report!
All the best,