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x-t3 files not showing up?

New Here ,
Oct 16, 2018

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x-t3 h.265 files can't be imported, anyone having the same issue?

Hi Damian and Jon,

10bit files from XT-3 and other sources should be working in Rush. If you haven't done so already, check out the latest version of Rush (1.2).

If you run into any issues please let us know. Thanks for the report!

All the best,

Peter

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x-t3 files not showing up?

New Here ,
Oct 16, 2018

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x-t3 h.265 files can't be imported, anyone having the same issue?

Hi Damian and Jon,

10bit files from XT-3 and other sources should be working in Rush. If you haven't done so already, check out the latest version of Rush (1.2).

If you run into any issues please let us know. Thanks for the report!

All the best,

Peter

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1.2K

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Oct 16, 2018 0
Adobe Employee ,
Oct 16, 2018

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Hi Omen,

Welcome to the Rush forum. Please check the link below to check Supported file formats in Premiere Rush CC.

Supported Video and Audio formats

Hope this helps.

-Pooja

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Oct 16, 2018 0
New Here ,
Oct 16, 2018

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"H.265 media with resolutions up to 8192x4320"

h.265 is listed as being supported

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Oct 16, 2018 0
Adobe Employee ,
Oct 16, 2018

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Are you on desktop or iOS? any particular fps...4K or UHD? Apologies for the inconvenience.

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Oct 16, 2018 0
New Here ,
Oct 16, 2018

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desktop.  The h.265 files work fine in every other app (premiere, final cut, quicktime, etc.) but I get a generic error in rush and can't even generate a preview.

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Oct 16, 2018 0
Adobe Employee ,
Oct 18, 2018

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I have sent you a personal message. Please check.

Thanks,

Pooja

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Oct 18, 2018 0
Community Beginner ,
Oct 18, 2018

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Hello - I'm having the exact same generic import error as well.

I'm trying to import native 4k video files from an iPhone 10 (HEVC H.265 .MOV files) and it said they were supported when I subscribed but they don't seem to be working.  I've downloaded all the videos locally on my Windows 10 desktop for import if that helps too.  Please advise?

Thanks,

Jon

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Oct 18, 2018 0
Adobe Employee ,
Oct 18, 2018

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Hi Omen21,

Very sorry about this. I recall watching a review of this camera on YouTube and its footage was not performing well with Premiere Pro CC 2018 (12.1.2). These files happen to be 10 bit HEVC files, aren't they? With that, that makes them slightly different than standard HEVC files. With that, I think that the fact that they are a bit different might be the reason they are not operating as expected.

We will investigate. I'll add my comments to the issue internally. I apologize for the frustration.

Thanks a lot,

Kevin

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Oct 18, 2018 0
New Here ,
Oct 18, 2018

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correct, these are 10 bit HEVC files.

Thanks for the update

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Oct 18, 2018 0
Adobe Employee ,
Oct 18, 2018

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We have an internal bug filed, now. Thanks so much for your feedback. Please also log this on the User Voice site and I will upvote it. Hope we can get this fixed ASAP.

Thanks,
Kevin

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Oct 18, 2018 0
Adobe Employee ,
Oct 19, 2018

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Omen21, and others on this thread. I created a user voice entry. Please upvote here: Support for importing Fujifilm x-t3 H.265 files

Hope we can get this fixed ASAP. Don't forget to upvote!

Thank You,Kevin

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Oct 19, 2018 0
Adobe Employee ,
Aug 07, 2019

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Hi Damian and Jon,

10bit files from XT-3 and other sources should be working in Rush. If you haven't done so already, check out the latest version of Rush (1.2).

If you run into any issues please let us know. Thanks for the report!

All the best,

Peter

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Aug 07, 2019 0