• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

2019 Classic Generation Issue

New Here ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

When I click on an SSL to generate a Word doc, RoboHelp starts the geneation process, but doesn't complete. The typical 'Generating Printed Documentation' dialog appears, but then the 'Convert File' dialog pop-up window appears in the background with 'HTML Document' highlighted.

 

Once this 'Convert File' dialog box appears, RH just hangs and doesn't generate a Word doc.

 

Any advance on what's going on and how to fix this issue.

Views

51

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Are you all patched up? Check Help > Updates to check. Was this working before & now it's not? Have you tried one of the sample projects to see if it's behaving?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

I'm on version 14.0.14 and it says, 'Your app is already up to date.' 

 

What's a name of one of the sample projects?  

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Used the 'Travel the Whirls' sample to generate a Sales document. The generation doesn't complete and just hangs.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

Did it ever work for you or is this the first time you're trying it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

I had to click 'HTML Document' on the Convert File dialog box for RH to continue generating the Word doc. So, it looks like it's now working.

 

That's odd since I never had to do that before.

 

Thanks for your help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 12, 2021 Aug 12, 2021

Copy link to clipboard

Copied

LATEST

Perhaps check the macro security setting in Word. I feel like depending on the setting, that will either cause the generation to fail, or pop up a warning.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp