2019 Classic Generation Issue

[defaultntfl65knte3g]

When I click on an SSL to generate a Word doc, RoboHelp starts the geneation process, but doesn't complete. The typical 'Generating Printed Documentation' dialog appears, but then the 'Convert File' dialog pop-up window appears in the background with 'HTML Document' highlighted.

Once this 'Convert File' dialog box appears, RH just hangs and doesn't generate a Word doc.

Any advance on what's going on and how to fix this issue.

[Jeff_Coatsworth]

Are you all patched up? Check Help > Updates to check. Was this working before & now it's not? Have you tried one of the sample projects to see if it's behaving?

[defaultntfl65knte3g]

I'm on version 14.0.14 and it says, 'Your app is already up to date.' 

What's a name of one of the sample projects?  

[defaultntfl65knte3g]

Used the 'Travel the Whirls' sample to generate a Sales document. The generation doesn't complete and just hangs.

[Jeff_Coatsworth]

Did it ever work for you or is this the first time you're trying it?

[defaultntfl65knte3g]

I had to click 'HTML Document' on the Convert File dialog box for RH to continue generating the Word doc. So, it looks like it's now working.

That's odd since I never had to do that before.

Thanks for your help.

[Amebr]

Perhaps check the macro security setting in Word. I feel like depending on the setting, that will either cause the generation to fail, or pop up a warning.