After a publish I can see the changes in Edge but not in Chrome

Report · May 16, 2023

After I do a fresh publish, I can see the updated, newly published help files. But when I open the same files in Chrome I do not see the most current version. I am using Robo Help 2019 and Chrome113.0.5672.93 (64 bit). Other users are having the same experience.

Thank you for any and all input.

Report · May 16, 2023

correction: I can see the updated, newly published help files IN EDGE.

Report · May 16, 2023

Do the updates appear if you Refresh the page in Chrome?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · May 16, 2023

No.

Report · May 16, 2023

I tried opening a fresh window and still no luck.

Report · May 16, 2023

I can take the url open it in Edge and see the changes, copy the same url open in Chrome and see the old version.

Report · May 16, 2023

Try deleting the Chrome cache.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · May 16, 2023

I did think about clearing the cache, but problem is I can't ask my users to clear their cache every time I put out a new release. I need to identify why this happens and how I can correct without interaction from my users. Any other ideas how I can determine why this is happening? Have you ever experienced this?

Report · May 16, 2023

There's some code I can post in the morning that forces a refresh but first we need to clear the cache to prove that is the issue.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Report · May 16, 2023

Ok, then I will clear the cache. I just don't remember this ever happening before with my other projects.

Report · May 16, 2023

and thank you for taking the time to respond.

Report · May 16, 2023

Cleared the cache, changes are now seen.

Report · May 17, 2023

You can force a page refresh by adding this code to the head section of the code.

I used a Find and Replace tool to find

<head>

and replace it with

Back up your project before doing this.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.