After a publish I can see the changes in Edge but not in Chrome

Forum|Forum|2 years ago
May 16, 2023
5 replies
711 views

After I do a fresh publish, I can see the updated, newly published help files. But when I open the same files in Chrome I do not see the most current version. I am using Robo Help 2019 and Chrome113.0.5672.93 (64 bit). Other users are having the same experience.

Thank you for any and all input.

This topic has been closed for replies.

Peter Grainge

Community Expert

You can force a page refresh by adding this code to the head section of the code.

I used a Find and Replace tool to find

<head>

and replace it with

Back up your project before doing this.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

Peter Grainge

Community Expert

There's some code I can post in the morning that forces a refresh but first we need to clear the cache to prove that is the issue.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

K

Kaye242539505661Author

Known Participant

Ok, then I will clear the cache. I just don't remember this ever happening before with my other projects.

K

Kaye242539505661Author

Known Participant

and thank you for taking the time to respond.

Peter Grainge

Community Expert

Try deleting the Chrome cache.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

K

Kaye242539505661Author

Known Participant

I did think about clearing the cache, but problem is I can't ask my users to clear their cache every time I put out a new release. I need to identify why this happens and how I can correct without interaction from my users. Any other ideas how I can determine why this is happening? Have you ever experienced this?

Peter Grainge

Community Expert

Do the updates appear if you Refresh the page in Chrome?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.