After creating PDF for review, the PDF document gives "The font 'FEQTRJ+Roboto,Bold' contain bad / Widths." error message

[sanjaikumar]

Generally, we use PDF review for smaller topics and there were no issues with the process until now. However, I did create a PDF for review recently and when I opened the PDF document, it throws the error message "The font 'FEQTRJ+Roboto,Bold' contain bad / Widths."

Also, the Heading styles and other Styles (except the Normal style) all the other content seems to be messed up with unknown content.

Has anyone faced a similar issue? If yes, I request you guys to help e out with this issue.

We are using Robohelp 2017 (version 13.0.0.257)

Thanks and Regards

Sanjai

Message was edited by: Sanjai Kumar

[Jeff_Coatsworth]

Think you need to have a look at the source topic to see if anything has crept into your code.

[sanjaikumar]

Hi Jeff,

Thank you for your response!

The issue doesn't seem to exist with the CSS as the styles are applied to the PDF correctly. But the content on some of the styles is wrong. Typically, the script is printing the "Variables" of the styles and not the "Values".

Is there a way to locate the Source script file that is used for generating review PDF?

[Jeff_Coatsworth]

Have you looked at the RH topic's HTML source code? Maybe some junk has crept into it - I find Word imports will "gunk up" a topic.

[Amebr]

I've also seen the css file get corrupted for unknown reasons. I'd be tempted to open the css and see if something weird has happened there.

[sanjaikumar]

Hi,

I have checked the CSS style sheet. Everything looks to be in order.

[sanjaikumar]

Hi Jeff,

I am not able to get your reference. Which Source code are you pointing out?

How do I locate the RH Topic's HTML Source code file? (as mentioned by you)

[Peter Grainge]

When you have a topic open, just above it a tab is highlighted "HTML". Alongside that is "Design". Click that to see the code.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[sanjaikumar]

Thanks, Peter.

If that is what Jeff had pointed out, then I did check on it. The Topic(s) Headers looks to be in order.

Also, the same error appears while creating a review PDF from other projects. This gives me a strong suspicion that there could be something wrong with the actual JavaScript code used for generating preview PDF.

[Peter Grainge]

Try creating an ordinary printed output to PDF. Does that error in the same way.

Try a different font just to see if that helps.

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See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

[sanjaikumar]

Thanks, Peter. I did change the font from "Roboto" to "Times New Roman", and it works fine.

Then, the issue seems to be existing with "Google Fonts". Web Safe fonts should not create any trouble.

But I still don't understand why this issue popped up all of a sudden. We have been using the same (Roboto) fonts for all our projects (also for PDF review).

Is there a permanent fix for this issue?

[Amebr · Accepted solution]

I've googled the error and I've found a number of queries for pdfs created in a lot of products and also lots of different fonts. I couldn't find a definitive answer but several suggest the font installation might be corrupted. If Roboto is installed on your computer, can you try uninstalling and reinstalling?

[sanjaikumar]

Yes, it worked.

I did reinstall "Roboto" on my computer and imported fresh Baggage file to Project folder.

Thanks for your guidance!