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After Upgrade I lost all output presets

New Here ,
Oct 17, 2022 Oct 17, 2022

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Hello,

 

after upgrading a RH project from the last version to the 2022 Version all my output presets are lost!

 

what could I do get them back?

 

 

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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Try File > Import Settings.

 

If that fails, do you have a backup? If so, use Explorer and see if copying them from an that to the upgraded copy works. I don't know if they will be good but they can be deleted if not.

 

Otherwise it's Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer or Like if helpful. Found your answer elsewhere? Share it here.

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hi,

 

What is the last version from which you upgraded to 2022?

Also, are you seeing this behavior in multiple projects or any specific project?

Also, if possible please share with us (sumahesh@adobe.com) a project where this issue is reproducing.

 

Thanks and Regards,
Surbhi Maheshwari

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